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ASG Remote Desktop 2018 crash on reconnect
#8
Hello,

One of my colleagues is also experiencing the same problem.
Asgrd is regularly crashing whilst he's running a RDP-session.
Is this still prio for asg-rd?

Detail first error :

Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 566BD830

Detail second error :

Faulting application name: ASGRD.exe, version: 11.0.6167.1, time stamp: 0x5bf34b68
Faulting module name: msmpeg2vdec.dll_unloaded, version: 10.0.17763.253, time stamp: 0xfbae2cfa
Exception code: 0xc0000005
Fault offset: 0x001ad830
Faulting process ID: 0x95c
Faulting application start time: 0x01d4b8d2eae4c158
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2018\ASGRD.exe
Faulting module path: msmpeg2vdec.dll
Report ID: a118f756-bfd7-40e1-9ff2-821fc2b10823
Faulting package full name:
Faulting package-relative application ID:

Informational :

Fault bucket 1577128069523212479, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: ASGRD.exe
P2: 11.0.6167.1
P3: 5bf34b68
P4: msmpeg2vdec.dll_unloaded
P5: 10.0.17763.253
P6: fbae2cfa
P7: 001ad830
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8097.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER84BE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER84DF.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER84DD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER84FD.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ASGRD.exe_da1428237c484972972523a56768958c2e2591_de58cde4_22b08ea1

Analysis symbol:
Rechecking for solution: 0
Report Id: a118f756-bfd7-40e1-9ff2-821fc2b10823
Report Status: 268435456
Hashed bucket: 9f1945be148445c525e3159f8d3a88bf
Cab Guid: 0

Thx,
Sven
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Messages In This Thread
RE: ASG Remote Desktop 2018 crash on reconnect - by seva - 31-01-2019, 10:29 AM



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