14-07-2016, 03:14 PM
ASG RemoteDesktop 2016 Crash
It happens for me when I log off of a RDP session
If I have 3 RDP sessions opened for example and I go to close the first one in the listĀ the Interface fill freeze while closing that RDP sessionĀ and then a few seconds later it will crash and close the program.
Below is the event log information
Running Build 9.0.5306.0
.Net Runtime Event ID 1026
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 77730A4C
Appliaction Error Event ID 1000
Faulting application name: ASGRD.exe, version: 9.0.5306.0, time stamp: 0x5784d2a9
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a73e
Exception code: 0xc0000005
Fault offset: 0x00050a4c
Faulting process id: 0x1ed8
Faulting application start time: 0x01d1dd3b82695d76
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2016\ASGRD.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 07c6a68a-4935-11e6-81df-842b2ba7b358
----------------------------------------------------
What can I do to trouble shoot this issue with support?
It happens for me when I log off of a RDP session
If I have 3 RDP sessions opened for example and I go to close the first one in the listĀ the Interface fill freeze while closing that RDP sessionĀ and then a few seconds later it will crash and close the program.
Below is the event log information
Running Build 9.0.5306.0
.Net Runtime Event ID 1026
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 77730A4C
Appliaction Error Event ID 1000
Faulting application name: ASGRD.exe, version: 9.0.5306.0, time stamp: 0x5784d2a9
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a73e
Exception code: 0xc0000005
Fault offset: 0x00050a4c
Faulting process id: 0x1ed8
Faulting application start time: 0x01d1dd3b82695d76
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2016\ASGRD.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 07c6a68a-4935-11e6-81df-842b2ba7b358
----------------------------------------------------
What can I do to trouble shoot this issue with support?