22-08-2016, 02:26 PM
Hi
I'm in the process of migrating all of our ASG-2012 installations to ASG2016-Patch3.
On one of our terminal servers the new profile, that I create, does not show up for all users, only my self. The profile points to a database.
This is currently the only server/installation where this issue occurs and I need some help to identify the cause for this.
Is there some verbose logging that I can enable, to see why the profile is not being created at the correct location.
I'm logged in with an administrative account and I start ASG-2016 in non-elevated mode.
This is what happens when I create a new profile and "Show environment profile for all users" is ticked:
Folder created: C:\Users\"username"\AppData\Roaming\ASG-RemoteDesktop\9.0\
Files created: C:\Users\"username"\AppData\Roaming\ASG-RemoteDesktop\9.0\profile.xml
However I would expect a similar folder to be created at "C:\ProgramData\" as it does on my other servers.
If I rightclick->run as administrator on the non-elevated version of ASG, then the folder at C:\ProgramData\ is created. But when I run the non-elevated ASG as non-admin, then it says that no profile has been created.
The OS is Windows 2008 R2 as is my other servers, that are working fine, as well.
How can I troubleshoot this? Am I missing a prerequisite that I'm not aware of? UAC is the same on all servers.
Best regards
Jesper
I'm in the process of migrating all of our ASG-2012 installations to ASG2016-Patch3.
On one of our terminal servers the new profile, that I create, does not show up for all users, only my self. The profile points to a database.
This is currently the only server/installation where this issue occurs and I need some help to identify the cause for this.
Is there some verbose logging that I can enable, to see why the profile is not being created at the correct location.
I'm logged in with an administrative account and I start ASG-2016 in non-elevated mode.
This is what happens when I create a new profile and "Show environment profile for all users" is ticked:
Folder created: C:\Users\"username"\AppData\Roaming\ASG-RemoteDesktop\9.0\
Files created: C:\Users\"username"\AppData\Roaming\ASG-RemoteDesktop\9.0\profile.xml
However I would expect a similar folder to be created at "C:\ProgramData\" as it does on my other servers.
If I rightclick->run as administrator on the non-elevated version of ASG, then the folder at C:\ProgramData\ is created. But when I run the non-elevated ASG as non-admin, then it says that no profile has been created.
The OS is Windows 2008 R2 as is my other servers, that are working fine, as well.
How can I troubleshoot this? Am I missing a prerequisite that I'm not aware of? UAC is the same on all servers.
Best regards
Jesper