Missing Personal Values Tab

[JayDubya]

Hello,

I am using ASG RemoteDesktop version 9.0.5385.0 on a newly installed laptop, running Windows 10 Enterprise Anniversary update.

I migrated my environment from my old laptop to this one using an RDE file.

I no longer have a "Personal Values" tab, and am not able to set personal values for my connections.

I do have Default and Inherited tabs, but Inherited is grayed out on all connections.

I need to be able to change some connections' settings individually.

Upon further investigation, I discovered that this issue occurs even in new environment, freshly created.

Created a new environment, added a folder, added a single connection.  Still no Personal values.

[Michael Scholz]

Hi,

if your exporting & importing settings you have to make sure you checked the "user specific" checkbox under "settings" . Also be aware that personal settings are only available in database mode.
Is that the case ?

Best regards,
Michael

[JayDubya]

I will check on this, thank you for your reply!

[JayDubya]

This has fixed my issue, thank you!

Re-installed with database instead of file, now all is well.

[seanmylne]

Hi,
I know this is an old post but i am too having the same issues in that the tabs in the Connection > Connection only the "Default Values" is available. I want to be able to setup "Personal Values" however it is greyed out and states "Not Possible".

All connections are the same and i get the same issue whether i have exported or imported an connections. Even when i create a new connection i am not able to add a Personal Values in Connection > Connection.

I am using ASG-RemoteDesktop 2018
Version 11.0.5988.1

Any ideas on how i can fix this as i need to add multiple CyberArk SSH connections for multiple ASG VisionApp users so each users needs their own Personal Values set.

Thanks
Sean


  ASG VisioApp.bmp (Size: 309.08 KB / Downloads: 2)

[DevOma]

That's a security setting - your Admin should allow you to define personal values...

[seanmylne]

That's a security setting - your Admin should allow you to define personal values...

Thanks for the reply Oliver. I am a built in Adminstrator and have looked into the security section under "Enviroment - Permissions" and do not see where it would be configured.

Thanks
Sean

[DevOma]

Sorry, I checked again your screenshots - and the answer is quiet easy :-)

Some of the properties can't be personalized - like Name, Description (General) or on connection objects the fields like Destination, IP, MAC - it makes no sense that every user customize an object and set different IP's :-) So on some categories you can't select "Personal Values" by design!

[seanmylne]

Sorry, I checked again your screenshots - and the answer is quiet easy :-)

Some of the properties can't be personalized - like Name, Description (General) or on connection objects the fields like Destination, IP, MAC - it makes no sense that every user customize an object and set different IP's :-) So on some categories you can't select "Personal Values" by design!

Hi Oliver,

Whilst i get that may be true - why have the fields showing, if you are not able to select the values? 

I am trying to intergrate CyberArk into ASG VisionApp so that all users can use their own "Personal Values" 

for instance 

using the following in the Destination field under "Connection - Connection" works for my connection - however as there is no way for anyone to save their own "Personal Value" a user would always have to change "user1@user1-p" (from below) each time they need to connect to any CyberArk server using SSH.

user1@user1-p#domain@servername@psm.domain.com

If you know of anyother way to intergrate CyberArk into ASG VisionApp that would be great.

btw - I have intergrated CyberArk using ASG VisionApp but they are set using "Programs" under the RDP section which allows "Personal Values" to be saved.

Thanks
Sean

[DevOma]

Hi,

it's not the right way to define personal parameters in a connection object - you should try to use variables instead - like %Username% and then your users should assign their personal credentials to the connection - the variable will be parsed and replaced by the content of the assigned credentials... That's the way it should be used - if every user overrides connection information you don't need a database for all...

You can find some other threads with "CyberArk integration" here - perhaps you find anything else what can help you - we are evaluating how to integrate CyberArk in a future release…