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I am running ASG-RD 2017. This only seems to happen with the new Windows 10 Creators Update (1703).
I am connecting via RDP to many different versions of Windows Server. When my mouse pointer moves over a textbox or a field containing text, the pointer/cursor disappears.
Anyone else see this happening?
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I had the same issue yesterday - but installed some more updates after that and today everything is working fine - but I will observe this issue (on some other machines)
Regards/Gruss
Oliver
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Unfortunately, installing the latest updates did not resolve my issue.
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I have it again too - we will check it after the easter weekend
Regards/Gruss
Oliver
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If I use my notebook without an external monitor I get this issue in some applications - if I use external monitor I can't see that issue - not easy... but I also have problems using mstsc.exe so I guess there are problems in the rdp protocol of the Creators Update...
We will observe...
Regards/Gruss
Oliver
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I use two external monitors that are 1080p in addition to my 4K laptop screen.
Using MSTSC.exe I do not experience the same issue on any of my displays.
If there's anything I can do to assist or test, please let me know.
Thanks for continuing to look into this.
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I have the same issue.
With ASG it is not working well, but with mstsc.exe it is ok.
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I am also having this issue, using two external monitors. My application also sometimes crashes when connecting to the RDP session.
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What is the OS ASGRD is running on and which destination systems having this issue?
Regards/Gruss
Oliver
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I am also running ASG-2017 with the creator's update(1703). Is there any progress on getting this fixed?
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Same issue.
Confirmed running mstsc directly works but via vrd cursor will disappear.
Windows Version 1703
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When in the RDP, changing the mouse pointer scheme to Windows Black (system scheme) allows the cursor to show up. A possible workaround for now. Maybe that helps with tracking down the issue?
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We are currently trying to figure out the cause
Regards/Gruss
Oliver
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We have currently no system where the issue is reproducible - in mouse pointer options on local device there is an option "Hide pointer while typing" - could anybody check if this has any impact?
Regards/Gruss
Oliver
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Toggling the "Hide pointer while typing" does not help. The mouse pointer disappears when moving over a text box whether you're typing or not.
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I have found a system where I think it is reproducible - but the mouse cursor is not really hidden, I can see at least a "one pixel cursor" - hard to see on high resolution but it is still there... can you confirm?
Regards/Gruss
Oliver
