Unhandled Exception

[DevOma]

Did you run Components check? And there perhaps the VNC Fix to register the ActiveX control again? Any error log?

[oLLi]

Our error is gone with normal RDP connections after installing patch 2.
thanks

[raylgood]

I installed Patch 2 and this is still giving me the unhandled exception error on VNC connections. ASG Remote Desktop 2017 64-bit and Windows 10 1703.

Still getting this error in Windows 10 but I'm now at version 1709. Any more options? I'm using the 32-bit version but I did have the 64-bit installed when I first noticed the issue.

**UPDATE**
I just found where Components Check was, ran it and fixed the VNC crash issue.

[DevOma]

Ok thanks for the update :-)

[kaffien]

Ok thanks for the update :-)

I'm using this as a prime means of managing my rdp sessions.
Why is this still an issue?

I'm using windows 10 1709 as well. build 16299.64

Here's the log from my event logs.


Faulting application name: ASGRD.exe, version: 10.1.5713.0, time stamp: 0x599d36b8
Faulting module name: msmpeg2vdec.dll_unloaded, version: 10.0.16299.15, time stamp: 0x162966a4
Exception code: 0xc0000005
Fault offset: 0x00199520
Faulting process id: 0x32a0
Faulting application start time: 0x01d372bcf3534256
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2017\ASGRD.exe
Faulting module path: msmpeg2vdec.dll
Report Id: 65ad02fd-024b-4636-af43-c4e1f9ffcb18
Faulting package full name:
Faulting package-relative application ID:

EVENT ID : 1000

[DevOma]

Did you run Components Check? And Repair on VNC component?

[kaffien]

Same issues with RDP. exact same event log error. This has been going on since patch 2 release. I just updated it like a fool.
Is ASG abandonning RDP?

Did a rebuilt on vnc and also component checks. All good. but still crashing as mentioned above.

[DevOma]

Any error log for rdp problem?