15-09-2017, 10:00 PM
Everytime we try to connect using VNC ASG 2017 crashes. We are running the latest patched version. Any ideas how to fix this? Is it a known issue?
thank you!
thank you!
Windows 10 & vnc crash
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15-09-2017, 10:00 PM
Everytime we try to connect using VNC ASG 2017 crashes. We are running the latest patched version. Any ideas how to fix this? Is it a known issue?
thank you!
18-09-2017, 11:21 AM
Did you run "Components check"? Perhaps you install x64 first time then you need to run Components check and run "Fix" for VNC component...
Regards/Gruss
Oliver
18-09-2017, 01:43 PM
(18-09-2017, 11:21 AM)DevOma Wrote: Did you run "Components check"? Perhaps you install x64 first time then you need to run Components check and run "Fix" for VNC component... Yes actually the first time I tried using it I got a different error then did a component check which then re-registered some .dll and it said fixed. Now it just crashes.
18-09-2017, 02:01 PM
18-09-2017, 02:33 PM
Any log details? Or is it really "crashing"?
Can you try to unregister the dll and register again? open cmd.exe and switch to the program dir then try to execute the 2 commands regsvr32.exe /u scvncctrl64.dll regsvr32.exe scvncctrl64.dll
Regards/Gruss
Oliver
18-09-2017, 02:44 PM
(18-09-2017, 02:33 PM)DevOma Wrote: Any log details? Or is it really "crashing"? I tried your commands same issue. I get a pop up that says ASG-Remote Desktop 2017 as stopped working. A problem caused the program to stop working correctly. Please close the program. I will try to find a log.
18-09-2017, 02:47 PM
OK here is the event log entry:
Faulting application name: ASGRD.exe, version: 10.1.5713.0, time stamp: 0x599d22fc Faulting module name: scvncctrl64.dll, version: 3.7.3.0, time stamp: 0x58df0d8e Exception code: 0xc0000005 Fault offset: 0x00000000000562e8 Faulting process id: 0x2680 Faulting application start time: 0x01d3307ba7b97c00 Faulting application path: C:\Program Files\ASG-Remote Desktop 2017 (X64)\ASGRD.exe Faulting module path: C:\Program Files\ASG-Remote Desktop 2017 (X64)\scvncctrl64.dll Report Id: ea1ec218-981d-4c08-bb18-3dd1de27a3b6 Faulting package full name:
18-09-2017, 03:35 PM
I think you did a reboot test also.
Do you also tried to use 32bit version? Just to see if this works...
Regards/Gruss
Oliver
18-09-2017, 03:45 PM
18-09-2017, 03:46 PM
(18-09-2017, 03:45 PM)demarcao Wrote:(18-09-2017, 03:35 PM)DevOma Wrote: I think you did a reboot test also. ok asg-latest.zip does not have the latest patch set.
18-09-2017, 03:47 PM
I think now you are running the 32bit version - we had some issues (in testing) when changing from 32 to 64 bit or otherwise - but normally a reboot and a register of the dll was fixing these issues...
Regards/Gruss
Oliver
18-09-2017, 03:56 PM
You are right - upload is running - but that's really strange - nothing changed in the VNC component...
Regards/Gruss
Oliver |
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