13-04-2018, 06:18 PM
Hey guys, I'm struggling to resolve this weird annoyance that's been plaguing me and some other users in my office. I'm on version 11.0.5876.0 of ASG-RemoteDesktop 2018.
Regarding my weird problem: even though I have credentials saved and configured to apply to my connections, they don’t seem to stick and I’m prompted to manually enter. When I go back into the connection properties, one of two things happens:
1. I see that my credentials preferences are applied, but I have to undo and re-do the default credential preferences before it will stick.
2. It's like I didn't have any credentials set at all and I have to re-apply. I've ruled out the possibility it's just for new connections I conveniently forgot to set, because just yesterday it happened to a connection I use every other day.
Even then, it only lasts a few days up to a month or two, maybe… hard to keep track when the issue re-surfaces.
What I've tried:
- rebooting my computer
- re-creating my user profile
- re-installing the software
I've also tried searching the forum for other users who might have reported similar problems, but they don't seem to line up with my situation. FWIW:
- I use a SQL database, not a local file.
- I do not use SSO, nor could I in my use case scenario.
If anyone has any other ideas or insight on what I can do to permanently make my configured credentials stick, I would greatly appreciate it.
Thanks in advance,
RQ
Regarding my weird problem: even though I have credentials saved and configured to apply to my connections, they don’t seem to stick and I’m prompted to manually enter. When I go back into the connection properties, one of two things happens:
1. I see that my credentials preferences are applied, but I have to undo and re-do the default credential preferences before it will stick.
2. It's like I didn't have any credentials set at all and I have to re-apply. I've ruled out the possibility it's just for new connections I conveniently forgot to set, because just yesterday it happened to a connection I use every other day.
Even then, it only lasts a few days up to a month or two, maybe… hard to keep track when the issue re-surfaces.
What I've tried:
- rebooting my computer
- re-creating my user profile
- re-installing the software
I've also tried searching the forum for other users who might have reported similar problems, but they don't seem to line up with my situation. FWIW:
- I use a SQL database, not a local file.
- I do not use SSO, nor could I in my use case scenario.
If anyone has any other ideas or insight on what I can do to permanently make my configured credentials stick, I would greatly appreciate it.
Thanks in advance,
RQ