20-11-2018, 11:10 PM
Hi Team,
We are facing issue is ASG 2018 not responding frequently also we have checked system resources are fine, can you please assist on what could be the cause for this issue , Your help would be highly appreciated
Faulting application name: ASGRD.exe, version: 10.1.5713.0, time stamp: 0x599d36b8
Faulting module name: ntdll.dll, version: 6.1.7601.24260, time stamp: 0x5b946ce2
Exception code: 0xc0000005
Fault offset: 0x0002e4ce
Faulting process id: 0xff4
Faulting application start time: 0x01d480874b29bc24
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2017\ASGRD.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 96852d52-ecd9-11e8-a6ff-00505699182d
We are facing issue is ASG 2018 not responding frequently also we have checked system resources are fine, can you please assist on what could be the cause for this issue , Your help would be highly appreciated
Faulting application name: ASGRD.exe, version: 10.1.5713.0, time stamp: 0x599d36b8
Faulting module name: ntdll.dll, version: 6.1.7601.24260, time stamp: 0x5b946ce2
Exception code: 0xc0000005
Fault offset: 0x0002e4ce
Faulting process id: 0xff4
Faulting application start time: 0x01d480874b29bc24
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2017\ASGRD.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 96852d52-ecd9-11e8-a6ff-00505699182d