23-11-2018, 01:02 PM
Morning All,
We have an issue with our ASG RemoteDesktop 2017 (Version: 10.1.5630.1).
this is installed on an RDS environment with the SQL Database sitting on another local server.
The issue we have is that some times users can open ASG without an issue.
Randomly it will not load and throw up the error:
An error occured on exceuting an sql statemnet
LogsRemoveByDaysAndCount
We're not sure the meaining of this error? Once it comes up ASG will not load.
However, you can close ASG and re-open and it will work.
The issue seems intermittent.
We have a backup of the SQL Database that we can restore to, however, we wanted to understand the error before restoring.
We have an issue with our ASG RemoteDesktop 2017 (Version: 10.1.5630.1).
this is installed on an RDS environment with the SQL Database sitting on another local server.
The issue we have is that some times users can open ASG without an issue.
Randomly it will not load and throw up the error:
An error occured on exceuting an sql statemnet
LogsRemoveByDaysAndCount
We're not sure the meaining of this error? Once it comes up ASG will not load.
However, you can close ASG and re-open and it will work.
The issue seems intermittent.
We have a backup of the SQL Database that we can restore to, however, we wanted to understand the error before restoring.