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ASG-Remote Desktop 2019 (X64)
#1
Installed ASG-Remote Desktop 2019 (X64) on test/dev PC. Updated DB as requested. Attempt to launch RDP connection and get error.

Error
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.

Click OK and restart app. Same error.

Anyone else seeing this with 2019?


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#2
Could you please post the details of the error log entry?
Regards/Gruss
Oliver
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#3
You can use ASGRD 2018 with the upgraded database :-) For workaround...
Regards/Gruss
Oliver
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#4
(19-02-2019, 04:55 PM)DevOma Wrote: Could you please post the details of the error log entry?

log attached


Attached Files
.log   asg 2019 err.log (Size: 38.6 KB / Downloads: 7)
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#5
Ok - we are not able to reproduce currently - so please give me some more details of your working environment

You are using a database - do you use Permissions? If yes, user in Administrators group or in a custom security group? Did you start in Offline-Mode? Does the error occur for all protocol types/connections?
Regards/Gruss
Oliver
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#6
(20-02-2019, 11:12 AM)DevOma Wrote: Ok - we are not able to reproduce currently - so please give me some more details of your working environment

You are using a database - do you use Permissions? If yes, user in Administrators group or in a custom security group? Did you start in Offline-Mode? Does the error occur for all protocol types/connections?

Yes, permissions are in use and user is in Administrators group.

No, did not start in Offline Mode. Just tested now switching to Offline Mode. Do not get the error and app behaves. Flipped back to online mode and get error.

Yes, get error for RDP and SSH connections.
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#7
Kinda the same problem here but only when using Quickstart for SSH. "Unhandled Exception".

RDP works.

Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.

---------------------------

at CloudAdminCommon.Access.ExtAppManager.ParseArgs(String args, Guid connId)
at PlugInSSHTelnet.Controls.SSHTelnetClientControlPutty.SetParamsForPuTTY(ConnectionParameter connParams, CredentialsParameter credParams)
at PlugInSSHTelnet.Controls.SSHTelnetClientControlPutty.Connect(ConnectionParameter connParams, CredentialsParameter credParams)
at CloudAdminCommon.Access.ConnectionManager.Connect(ConnectionParameter connParams, IConnectionDocument& connDoc)
at CloudAdminUI.DockControls.QuickConnectControl.buttonXConnect_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at DevComponents.DotNetBar.ButtonX.OnClick(EventArgs e)
at DevComponents.DotNetBar.ButtonX.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
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#8
Same error is occurring with ASG-RD 2019 Patch1 (x64).

No error in Offline mode.
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#9
Ok, I will give you another "private" build - I have a new idea what could cause this... I will give you the details in Private Message
Regards/Gruss
Oliver
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#10
New build available

http://d2l2g77p7dyozs.cloudfront.net/ASG..._Setup.zip

Please try and give me some feedback - hope that we fixed the right piece of code now...
Regards/Gruss
Oliver
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#11
(22-02-2019, 05:57 PM)DevOma Wrote: New build available

http://d2l2g77p7dyozs.cloudfront.net/ASG..._Setup.zip

Please try and give me some feedback - hope that we fixed the right piece of code now...

Installed that build and no more error on right-click. Thanks!
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