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Hi,
The latest ASG-Remote Desktop 2019 (Patch2) software seems to crash a lot recently when I open multiple RDP sessions at once.
I get this error in the windows events if that can help:
Faulting application name: ASGRD.exe, version: 12.0.6279.1, time stamp: 0x5c86ed94
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.17134.319, time stamp: 0xb6116fca
Exception code: 0xc0000409
Fault offset: 0x0000000000001e8c
Faulting process ID: 0x171c
Faulting application start time: 0x01d4df226249bdbf
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2019\ASGRD.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report ID: 73532f71-b805-425d-9493-1f88877eebaa
Faulting package full name:
Faulting package-relative application ID:
I'm running on Win10 1803 and ASG DB is on SQL 2014.
One particular thing is we use smartcards, which works fine thru ASG via RDP but I noticed the crash occurs during the pin entry.
Thank you,
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We know that problem but we didn't find a solution to prevent - the dll "Windows.UI.XamlHost.dll" seems to be used by the RDP control - did you try to use x64 version instead of x86?
Regards/Gruss
Oliver
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Already running x64 version
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Removed all installs (went from 32 to 64) and trying from fresh x64 install.
Let's see if it crashes again within 48h
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as of today, same crash on fresh x64 install:
Faulting application name: ASGRDElevated.exe, version: 12.0.6279.1, time stamp: 0x5c86f0e1
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.17134.319, time stamp: 0xb6116fca
Exception code: 0xc0000409
Fault offset: 0x0000000000001e8c
Faulting process ID: 0x1f18
Faulting application start time: 0x01d4e1859bcbbdeb
Faulting application path: C:\Program Files\ASG-Remote Desktop 2019\ASGRDElevated.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report ID: 25c7563f-d976-4437-bd19-962f42fa80b5
Faulting package full name:
Faulting package-relative application ID:
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Can you check if DirectX is enabled in RDP-Properties - if so please uncheck - I found a possible correlation in another thread...
Regards/Gruss
Oliver
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Is enabled indeed
Disabled and will let you know if the issue occurs again within 48h!
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Well that was quick! Crash again with apparent same error:
Faulting application name: ASGRDElevated.exe, version: 12.0.6279.1, time stamp: 0x5c86f0e1
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.17134.319, time stamp: 0xb6116fca
Exception code: 0xc0000409
Fault offset: 0x0000000000001e8c
Faulting process ID: 0x1580
Faulting application start time: 0x01d4e320a1788bdc
Faulting application path: C:\Program Files\ASG-Remote Desktop 2019\ASGRDElevated.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report ID: 2baa8770-1f5c-4406-8d3a-fa96241bdccb
Faulting package full name:
Faulting package-relative application ID:
I think I notice a trend when I open multiple connections, the app tends to crash if I try authentication on the next client before the previous one has completed.
But that's just a hunch
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Sorry to be a bother with this but you guys think you'll patch this?
It's quite infuriating to have 20+ RDP sessions close on me every few hours because ASG is buggy...
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The problem occurs inside the RDP control - but Microsoft will not patch the RDP client for such errors - they just ask "Is mstsc.exe working correctly?" - ok than you have low priority (what means that you won't get a solution for that) - currently we have no idea how to handle this bug - I think multiple RDP connections aren't handled correctly and so some system dll's are unloaded while in use...
Regards/Gruss
Oliver
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Ha! Yes that sounds like Microsoft support alright...
Thing is since I use the RDP client directly to avoid this crash and never experienced it which made me assume ASG was the culprit here. Would make sense, no?
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mstsc.exe is a single working ActiveX - we use multiple ActiveX in one application - and that seems to be the problem - and that's why MS is not really interested in finding the problem...
Regards/Gruss
Oliver
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Well if that's how it is, that's how it is ¯\_(ツ)_/¯