Retries when authentication fails

[drlandau]

Hi,

So we are not on the latest version yet, still on 2018, planning to upgrade out servers soon. So if this is changed in 2019, please let me know

If we logon to a server using an assigned Credential that have an expired password, we will not get a message about this, just a white tab that shifts from "Connecting..." to "Disconnected...".
It will then retry (shift between "Connecting..." and "Disconnected...") - so in the end we also end up with a locked-out account.

This may be because you have built in retries on connection (in case a server is not fully up or restarts) - but IMHO it should not retry on authentication issues, at least not before showing the error and asking.

If you use "None" it will prompt you for credentials again after the first "Connecting..." "Disconnected..." round.

It never tells me the acocount is locked out. Can you test for this?
Also, just found a server that had no RD Licenses - MSTSC tells me this, but ASGRD does as above ("Disconnected..." and retries)

1) Don't retry on authentication problems without asking

2) Test for specific authentication problems:
- Show if account has password expired
- Show if account is locked out
- Show if license issues

3) When asking for credentials, can it be embedded into the tab, so it is not a application modal popup that steals focus from other tabs?

[DevOma]

1) You can configure it in Settings=>Connections - show a dialog or show the result in the tab are options to prevent automatic reconnect attempts

2) Result can be shown when configured like in 1) - we will check if we can stop disconnecting the session and stay in the login dialog

3) That depends on the destination system - RDP control itself shows login dialog if needed...

[drlandau]

Hi Oliver,

Thanks - is these options new to 2019? Because I don't see those options in Settings>Connections (we are a bit behind upgrading our servers).

[DevOma]

No - these options are quit old - Retry connecting if connect fails - options are None, MessageBox, RetryButton, ...

[drlandau]

Ah ok, sorry - I read your words literally so didnt look in the dropdown.
Now changed and I will test if it is better

There is also "return codes for retry" - do you know if we can look these up somewhere?

[DevOma]

https://social.technet.microsoft.com/wik...asons.aspx

[drlandau]

https://social.technet.microsoft.com/wik...asons.aspx

Thanks a lot. Maybe add to the Help?

Btw. if I change to "Retry Button" I can see the status code but long errors get truncated (but know I can look it up per status code  )

[DevOma]

The field is already resized in newer versions - and added the link to the return codes right now :-)