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ASG- RD - Error opening a new window
#1
Hi ASG,
 
I am having the following error every time that I want to add a new connection, folder,etc. In fact is any time that ASG needs to open a new window. I have already trying with the versions 2019, 2018, 2017, 2016. Same error. My customer ID: 3134160971
PLease see the attachment for the screenshots.

Regards,
Isolina

 


Attached Files
.docx   ASD-RD Error opening a new window.docx (Size: 14.96 KB / Downloads: 2)
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#2
Please try to use "Tools=>Reset user layout"
Regards/Gruss
Oliver
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#3
(09-05-2019, 03:36 PM)DevOma Wrote: Please try to use "Tools=>Reset user layout"

I just did, same issue.
Please keep in mind that I tried with all the following versions: 2016,2017,2018 and 2019. Same Issue.
My laptop is running W10

Regards,
Isolina
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#4
Then try right click on the window and choose "size" - then you should be able to use your arrow keys to resize the window - the size is always remembered in ASGRD and it seems that the size is 0, 0

Perhaps you can directly resize it with the mouse - just try to resize it!
Regards/Gruss
Oliver
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#5
(09-05-2019, 04:21 PM)DevOma Wrote: Then try right click on the window and choose "size" - then you should be able to use your arrow keys to resize the window - the size is always remembered in ASGRD and it seems that the size is 0, 0

Perhaps you can directly resize it with the mouse - just try to resize it!

Perfect!. This worked.

Thank you,
Isolina
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