Hello,
I've been using ASG RD at work for more than a year now, and recently this issue started where while in database mode, it simply fails to remember any preferences in Quick Connect window that I've set. It was working perfectly fine for all this time, and it still works fine if I use it in "file" mode, but since I am running many instances of ASG-RD on several environments, it's really very annoying to go into Full Connection Properties to set my preferences every single time I connect.
I always need to set:
* Credentials: (my custom creds instead of "None");
* Display: (tab view instead of full screen);
* Resources -> Apply Windows key combinations -> On the remote computer;
And probably more if any other settings were important to me and defaults didn't fit.
Is there any way to fix this annoying problem?
The information should be stored for each environment - to ensure some settings are set by default you should edit the "Default connection properties" - else in QuickConnect the last 10 servers should be remembered that you have connected via QuickConnect with the selected properties for each of them
Nope, that's not it. I did set "Default connection properties", and it actually does remember all my quick connect settings up until the point I close and re-open the program. After restart it forgets all the quick connect preferences again...
So, any other ideas? Today once again I tried setting "Default connection properties", but that does not affect "Quick connect" dialog at all — settings are completely different between "Default connection properties" and "Quick connect".
And "Quick connect" intermittently "forgets" my custom settings which is very annoying.
So I just try to explain how it should work (and for me it is)
QuickConnect History saves the values for creds, display option, protocol like you see in the QuickConnect dialog for every successful connection . so if you select one of the history items these values should be filled like you used last time for this connection
If you use the "Full connection properties" dialog this is saved as "one" QuickConnect connection - so every preferences you might set will be stored in this QuickConnect connection and will be used always for the next time you open the "Full connection properties" dialog
And of course these values are always stored in your active environment
27-06-2019, 11:16 AM (This post was last modified: 27-06-2019, 11:16 AM by swerfot.)
(18-06-2019, 10:35 AM)DevOma Wrote: If you use the "Full connection properties" dialog this is saved as "one" QuickConnect connection - so every preferences you might set will be stored in this QuickConnect connection and will be used always for the next time you open the "Full connection properties" dialog
This part is broken, that's what I'm trying to say... It does not work like that for me, it fails to save values from "Full connection properties" dialog.
Also, since we have a paid license (most expensive company option), isn't there a proper technical support (either by e-mail or phone) to help with such issues? Do I really have to cry in forums and hope someone might help? Is this the only option?
First - the issue is by design - I can add a request for that but we have to check if it make sense to change the behavior…
Second - didn't you get always quick and proper answers in this support forum - as quick as possible - and this is directly from development - so if you like to have email support you will get answers from first level support - and they won't have that deep view and understanding of the product than development
But once again - you mean that save of properties for all saved connections is not working? Or do you want to have full connection properties to be stored for each saved connection? I'm not sure if I understand it correctly, as it works for me to save Full Connection Properties once for each environment
Well, you're right, this forum is quite responsive so no complaints about that, I was just wondering if I am getting official technical/dev. team responses, or just advice from random users like me...
OK, I will try to explain as simply as I possibly can once again:
* I want to have defaults configured on "Quick Connect" dialog so that every time I open "Quick Connect", paste server name and click "Connect", it automatically uses particular credential, it connects in a tab view, it redirects all special keys/key combinations to remote host etc.
* Instead, right now when I open "Quick Connect", it defaults to "Credentials: None", "Display: Fullscreen", etc...
* I DO NOT CARE about connection history, I rarely use that, most of the time I just connect to new server.
Since I connect to tens, sometimes hundreds of servers every day, it gets very tedious and time-consuming to go into "Full connection properties" and set all the preferences every time.
Good morning...
just my opinion how I would handle that:
I would not open quick connect, I would just type in the servername in the filter bar over the connection-tree and then double click the wanted connection out of the list that appears immediately. This works for any connection that you have defined one time. That would be the same effort if doing this via quick connect because you have to define all parameters at one time.
Just my two cents - but maybe I missunderstand ..
best regards,
Michael
best regards,
Michael -- michael.scholz@asg.com --
(28-06-2019, 08:23 AM)Michael Scholz Wrote: Good morning...
just my opinion how I would handle that:
I would not open quick connect, I would just type in the servername in the filter bar over the connection-tree and then double click the wanted connection out of the list that appears immediately. This works for any connection that you have defined one time. That would be the same effort if doing this via quick connect because you have to define all parameters at one time.
Just my two cents - but maybe I missunderstand ..
best regards,
Michael
Unfortunately, that is the opposite of what I need to do. I use Quick Connect only when the connection is new and not yet defined in my list. The problem is that I connect to many new servers every day, I simply cannot go through the burden of saving each and every one of them in my connections list. That is why I use Quick Connect so often and why it's so important for me that it works correctly.
Now, I noticed one more thing: if I save one of such "broken" Quick Connects to my connections list, it gets saved without any roles defined, I need to manually check the "RDP" checkbox and then it automatically inherits all the custom properties from the parent that I need. Maybe this points to the root cause of the problem?..
Hi, if you "add to connections" you have to choose a location in the navigation tree before. I think depending on the default properties of that item there are roles defined or not. Because those settings will be inherited too from the target you have choosen to the "added" item. Can you check that ?
Best regards,
Michael
best regards,
Michael -- michael.scholz@asg.com --
(02-07-2019, 03:12 PM)Michael Scholz Wrote: Hi, if you "add to connections" you have to choose a location in the navigation tree before. I think depending on the default properties of that item there are roles defined or not. Because those settings will be inherited too from the target you have choosen to the "added" item. Can you check that ?
Best regards,
Michael
Unfortunately... The parent/root does have correct defaults set and saved, and yet the connection I saved from "Quick Connect" does not inherit them...
Hi, I could reproduce the same effect you have while adding a quick connect connection: credentials will be saved but the role definition is missing. The history however in quick connect is fully functional for me. I will add a new task for development to re-check that but please allow some time because its vacation time right now so we have very limited ressources until mid/end of this month.
Best regards,
Michael
best regards,
Michael -- michael.scholz@asg.com --
(03-07-2019, 10:39 AM)Michael Scholz Wrote: Hi, I could reproduce the same effect you have while adding a quick connect connection: credentials will be saved but the role definition is missing. The history however in quick connect is fully functional for me. I will add a new task for development to re-check that but please allow some time because its vacation time right now so we have very limited ressources until mid/end of this month.
Best regards,
Michael
OK, great news, happy to hear you will be working on this.
Just don't forget about my original problem, where Quick Connect ignores default connection settings. These 2 problems may be related, but they may as well be separate issues...
So no, the issue with Quick Connect is not resolved. Should I have any hopes of getting actual corporate-level support? Or am I just out of luck and it's my own fault for purchasing a product from a small software vendor?
What I mean is, usually if we have issue with any product (software or hardware) and vendor is not able to reproduce problem in their environment, they would either ask us to collect diagnostic logs/info and send to them, or even connect remotely/use screen sharing software to look into the problem on our side.
