ASG-RemoteDesktop 2019 - Error 3334

[rqpartners]

Hi guys,

I've been having some trouble recently with intermittently connecting to some of my servers via RDP using this software.  I'm on version 12.0.6279.1, which I have come to understand is "patch 3".

I haven't been able to pin down any specific pattern, but the error I'm given is "RDP protocol error (Return code: 3334)".  After receiving the error I can confirm that in each case I've been able to RDP via mstsc.exe to the servers without issue, so it doesn't seem to be a problem on the endpoint.

I did a search for other posts mentioning "3334" and found these top threads:
- ASG-RemoteDesktop 2019 Generating RDP Error 4360 
https://remotedesktop.rocketsoftware.com...light=3334
- RDP protocol error 3334
https://remotedesktop.rocketsoftware.com...light=3334
- RDP error 3334
https://remotedesktop.rocketsoftware.com...light=3334

Honestly the last two are for a completely different version from last year, so I'm wary of their usefulness in my situation.  The first one suggests to simply install "patch 2" and use... indefinitely, I guess?  

Hoping someone here could lend their insight into this, thanks!

[DevOma]

Some customers are running into this problem with Patch3 - but we didn't change anything in RDP implementation. Did you try to run the app "As Administrator"? We currently do not know why this happens...

[rqpartners]

Oliver,

Thanks for replying. We don't typically "run as administrator" by default but since it was inhibiting our workflow we ended up rolling back to patch 2 like the other guys did in that other thread. This solution also worked for us - sorry I don't have anything beneficial to contribute to the mystery, in the end!