Upgrading Data Source - Renewed License

[nvanderploeg]

We are working on upgrading from ASG RD 2017 to 2019, when I launch ASG 2019 it asks for the new license file. I provide the new license file and it says that it was successfully imported and restarts the application. 

It then brings up a window saying the following: 

Upgrading your data source
The selected data source must be upgrade to be compatible with the current program version. But your license can't be used for upgrading because the subscription has ended.


The maintenance data range in the license file is 4/1/2019 - 3/31/2020

What course of action do we need to take to upgrade the data source?

[Michael Scholz]

Hi,

is it possible to again start ASG-RD2017 ? Then import the license into the database environment. It's always better to import the new license first with the "old" version before doing an upgrade. I assume there is still the old license in the database...; It's possible also to just reinstall 2017 temporarily and connect to the existing database. Could you check that please ?
Best regards,
Michael

[nvanderploeg]

Hi,

is it possible to again start ASG-RD2017 ? Then import the license into the database environment. It's always better to import the new license first with the "old" version before doing an upgrade. I assume there is still the old license in the database...; It's possible also to just reinstall 2017 temporarily and connect to the existing database. Could you check that please ?
Best regards,
Michael

This resolved the issue. Thanks for your help.