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Password change not working for store account
#1
Hi
I received this message back from support on an issue I am having changing my password in the purchase section of your website:
<!--Hi,
Sorry, I could not find a ready answer to your password change issue. It could be that, because of the two trial with change, for security, the password change option is behaving so,
You may try after a while, but if the issue persists, you can enter the specific problem question on the forum: http://forum.asg-rd.com/index.php
(Development would answer directly to your question)
 
Kind Regards,
 
ASG Global Customer Care
ASG Technologies


There is unfortunately no place in particular to post this question in the forums (that I could find). I simply need to change the password for the account that I used to purchase a license for the RDP software. When I attempt to do this, after putting in the information, and hitting reset password, the screen simply blanks out the items I have entered and leaves me at the password change screen, looking like I just entered the page. I did make sure the passwords I have entered do indeed meet the criteria. Not sure what to do at this point.

Thank you!
Cameron Martin
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#2
Hi,

the responsible person is on vacation and returning on Monday - will help you asap...
Regards/Gruss
Oliver
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#3
(15-08-2019, 10:17 PM)cam61613 Wrote: ... I simply need to change the password for the account that I used to purchase a license for the RDP software. When I attempt to do this, after putting in the information, and hitting reset password, the screen simply blanks out the items I have entered and leaves me at the password change screen, looking like I just entered the page. I did make sure the passwords I have entered do indeed meet the criteria. Not sure what to do at this point.

Thank you!
Cameron Martin

Hi Cameron,

back from vacation - is the problem persistent ? If so please tell me your name/login name or email adress for the shop-account to my company mail (see footer) or by PM and I will look for it asap !

Best regards,
Michael
best regards,
Michael -- michael.scholz@asg.com --
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