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Where is the license file?
#1
Hi all,

we are currently still running ASG 2017, although we bought the upgrades to 2018 (01/2018) and 2019 (01/2019).
Now I thought I'd like to tackle the upgrade, but I can't find the license file.

When I talked to my colleagues, they said the login was broken both in 2018 and in 2019 and they could not download the license file, neither for 2018 nor for 2019 when they came out / where bought.

Now my question is: Where do I find the license file?
And can I just upgrade from 2017 to 2019 or do I need steps inbetween?

Best regards,

Thomas Zimmermann
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#2
Found it. thanks.
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#3
Hi Thomas,

The best would be to contact me directly by my company mail (see below) or by private mail here to send me the contact details or order numbers you used in the webshop. Then I have a look and hopefully see whats going on. Normally the license should be availabel for at least 1 year after purchase right in your online-shop ( Asknet) account under "Downloads" ( https://asg.asknet.com/c/shop?page=show )
[Image: attachment.php?aid=3743]
Upgrade from 2017 to 2019 should work just by connecting to the old database. You will be asked to upgrade and thats it. Best practice would be to backup the database before upgrading.

Hope that helps,
best regards,
Michael


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best regards,
Michael -- michael.scholz@asg.com --
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#4
(20-08-2019, 01:33 PM)iteamMVB Wrote: Found it. thanks.

:-) perfect
best regards,
Michael -- michael.scholz@asg.com --
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