ASG 2019 U4 - VNC Viewer not working

[E3OLi]

Hi,

i have recently upgraded to ASG 2019 with the upgrade of my notebook (from ASG 2018). I have been using this installation for a couple of weeks now and have just now encountered a problem with the VNC Viewer. (This was the first time using VNC Viewer with ASG2019.)

When trying to connect to a host via VNC i get the Error Message:" Cannot connect via VNC protocol. Please check the available protocols with Components Check..." (see. Attachment "1.png")
When opening Administration > Components Check the whole ASG Window screws up and is not able to display some of the text. (see. Attachment "2.png")
Nevertheless i was trying to fix the VNC Viewer component which is "either not installed or not working correctly" (see. Attachment "3.png")
After clicking the "button with no text" i am greeted with the following error message (see. Attachment "4.png")

The Copy Information Output is:
"...
VNC:
The internal VNC component is either not installed or not working correctly.
..."

I allready have uninstalled and reinstalled ASG 2019, thinking i might have not selected a "install vnc viewer" check-mark in the installation wizard.
Is there a way to manually install the vnc component into asg? I dont want to install a 3rd party vnc viewer, because i like the VNC integration.

Can someone please help me with debugging this problem?

I am running:
Windows 10 Enterprise 1809, Build: 17763.615
ASG Remote Desktop 2019 Version: 12.0.6420.1


greetings.

[Michael Scholz]

Please run ASG-RD in elevated mode so the VNC componente could be correctly registered via button in the components check. Should look like that:

[E3OLi]

Dear Michael,

thanks for your quick reply. That seemed to do the trick.
For some reason i did not think of that.

This post ca be closed.

greetings.

[rahat22]

Please run ASG-RD in elevated mode so the VNC componente could be correctly registered via button in the components check. Should look like that:

Hi I am having the same issue .
I even opened the ASG software with administrator rights but still getting the following error “The internal VNC component is either not installed or not working correctly “

[rahat22]

Hi I am having the same issue .
I even opened the ASG software with administrator rights but still getting the following error “The internal VNC component is either not installed or not working correctly “

[Michael Scholz]

Hi Rahat,

have you run the components check whith asg-rd in elevated mode and clicked on "Register DLL" ? That was not clear from your previous post. Just opening ASG-RD ist not enough.
Best regards,
Michael

[rahat22]

Hi Rahat,

have you run the components check whith asg-rd in elevated mode and clicked on "Register DLL" ? That was not clear from your previous post. Just opening ASG-RD ist not enough.
Best regards,
Michael

Hi Michael,
I ran the software in elevated mode but couldn't find any button for Registering DLL's. Still having the issue with VNC. Do I have to install the VNC software separately?

[Michael Scholz]

Hi Rahat - which version of ASG-RD are you using ?
Normally when you run the components check a tabellaric view of all components will be shown. The VNC line should appear as seen above but first without the green checkmark but always with the register button. But you can manually register the VNC components in a command line (run with administrative rights - then change to the ASG-RD program directory ) and run:

regsvr32.exe scvncctrl.dll (if you have the 32bit-Installation)
regsvr32.exe scvncctrl64.dll (if you have a 64bit-Installation)

Does that help ?

[rahat22]

Hi Rahat - which version of ASG-RD are you using ? 
Normally when you run the components check a tabellaric view of all components will be shown. The VNC line should appear as seen above but first without the green checkmark but always with the register button.  But you can manually register the VNC components in a command line (run with administrative rights - then change to the ASG-RD program directory ) and run:

regsvr32.exe scvncctrl.dll (if you have the 32bit-Installation)
regsvr32.exe scvncctrl64.dll (if you have a 64bit-Installation)

Does that help ?

No Luck Michael. I am running ASG-REMOTE 2020 version.

[Michael Scholz]

From the screenshot it looks like you tried the 64bit module while using a 32bit installation..?
So look for the file " scvncctrl.dll " and use that with regsvr32.exe
Best regards,
Michael

[rahat22]

Hi Rahat - which version of ASG-RD are you using ? 
Normally when you run the components check a tabellaric view of all components will be shown. The VNC line should appear as seen above but first without the green checkmark but always with the register button.  But you can manually register the VNC components in a command line (run with administrative rights - then change to the ASG-RD program directory ) and run:

regsvr32.exe scvncctrl.dll (if you have the 32bit-Installation)
regsvr32.exe scvncctrl64.dll (if you have a 64bit-Installation)

Does that help ?

No Luck Michael. I am running ASG-REMOTE 2020 version

All good Michael.