Always asking for credentials

[Casgrain]

Hi,

Since I applied last client update (ASGRD2019_Patch4_x64 -- 12.0.6420.1), the connection always prompts me for credentials. 
Here is what I validated and behavior I noticed:

- Credentials saved in ASG are valid and assigned correctly to the machines;
- Windows and VNC are set to accept saved credentials;
- This used to work prior to me updating to patch4;
- If a machine is set by default to RDP (with assigned saved credentials and SSO ticked), if I click connect it will prompt for credentials; 
       - If I input those credentials, it will work;
       - If I click "connect as" and choose those same saved credentials, the SSO works correctly; 
- If a machine is set by default to VNC (with assigned saved credentials), if I click connect it will prompt me for credentials;
       - If I input those credentials, it will work (note the username field is populated with my windows username instead of the saved one for the machine);
       - If I click "connect as" and choose those same saved credentials, it will still prompt me for credentials;
       - If I click "connect using protocol" and choose RDP, the SSO works correctly; 
- This affects all ASG users (including some who still use 2018) so suspect a DB issue;

So overall seems saved credentials are broken after applying update 4. 
We haven't changed anything on our side so I suspect the app has a bug. But again, I couldn't find this reported so I'm not sure. 

If you need more info, please let me know.

[DevOma]

Do you really have SSO configured? SSO means that your windows credentials are used instead of the credentials that you can assign to a connection - this must be configured and allowed on server side - and you need to assign the same credentials as your windows credentials - else if you just want to pass the username/password please do not check SSO in credentials!!!

I don't think that this is a bug in Patch4 - else a lot of customers had to run into this problem too

[Casgrain]

Do you really have SSO configured? SSO means that your windows credentials are used instead of the credentials that you can assign to a connection - this must be configured and allowed on server side - and you need to assign the same credentials as your windows credentials - else if you just want to pass the username/password please do not check SSO in credentials!!!

I don't think that this is a bug in Patch4 - else a lot of customers had to run into this problem too

That was spot on! Thank you