24-10-2019, 01:03 AM
Lately we've been having this *weird* problem where our ASG clients will lock up. Nothing's greyed out and everything looks like it's still responsive, but trying to click on anything results in a audio *ding* like there's a prompt that requires our attention before we can return to our work. However, we can't find ANY pop-up that we can click "OK" or "Cancel" on to get back to work.
After suffering through this for not-sure-how-long, one of our techs decided to selectively kill any processes related to ASG, including a putty.exe we had open as per an ASG SSH connection. This did the trick and the software was responsive again, leading us to believe there's some "connection time-out" window popping up that we're not seeing.
I know this is the vaguest of descriptions, but if anyone has any clue whatsoever we would greatly appreciate it!
After suffering through this for not-sure-how-long, one of our techs decided to selectively kill any processes related to ASG, including a putty.exe we had open as per an ASG SSH connection. This did the trick and the software was responsive again, leading us to believe there's some "connection time-out" window popping up that we're not seeing.
I know this is the vaguest of descriptions, but if anyone has any clue whatsoever we would greatly appreciate it!