Add administrator

[rrigby]

Sorry for my lack of knowledge. Our previous administrator left the company and I cannot figure out how to add a new admin to ASG Remote Desktop.

I am an admin and i can see the list of administrators, but if i try to add an account from AD, it only allows me to select users from my local machine, not from AD. Can anyone help?

[DevOma]

I'm not sure what exactly you trying to do - but if your client is not joined to a domain this will be the first result - goto Settings=>Domains and add there the domains you want to browse

[rrigby]

I'm not sure what exactly you trying to do - but if your client is not joined to a domain this will be the first result - goto Settings=>Domains and add there the domains you want to browse

All administrators (including myself) use domain accounts to login but there are no domains listed in Settings | Domains.
The administrators group in ASG RemoteDesktop is a local group that contains domain accounts and I cannot find a way to add another domain account to that group.

[DevOma]

I asked you if your computer is also joined to a domain? Not if you login with domain account…

And you should add Domains that you want to see in Settings - if you have full trust relationship the domains will shown by default - if not you need to add them manually

[rrigby]

I asked you if your computer is also joined to a domain? Not if you login with domain account…

And you should add Domains that you want to see in Settings - if you have full trust relationship the domains will shown by default - if not you need to add them manually

My client is domain joined.
I am reluctant to make changes to the environment as everything is working for everyone who uses it and I don't want to break anything, all i want to do is add another employee to the local administrators group.
Is there any other information I can provide that would be helpful?

[DevOma]

Please add the domain info in the settings - that's the easiest way - I don't know why other domains are not listed in your program but it will have no impact to any functionality - just the "Browse ActiveDirectory" dialog

[rrigby]

Version is 2018 (11.0.6169.1)

[DevOma]

You can remove it afterwards

[rrigby]

Please add the domain info in the settings - that's the easiest way - I don't know why other domains are not listed in your program but it will have no impact to any functionality - just the "Browse ActiveDirectory" dialog

Thank you for the reassurance that making that change would have no negative impact.
I followed your advice and was able to add the employee - Thank You!

[DevOma]

Perfect!