14-01-2020, 05:59 PM
We are running ASG 2019, 12.0.6504.1, in our test environment (production still on 2018). It is running on 2019 RDS (as a remote app).
We are seeing regulary errors like RDP error 3334, but also other error codes. Bit the same as described in https://remotedesktop.rocketsoftware.com...?tid=11095.
What I noticed is that when we experience this issue the following events are logged in eventlog of the machine:
and
The machines seems to have enough resources (48 GB memory total, 23% in use). Also CPU is steady around 3%.
We are seeing regulary errors like RDP error 3334, but also other error codes. Bit the same as described in https://remotedesktop.rocketsoftware.com...?tid=11095.
What I noticed is that when we experience this issue the following events are logged in eventlog of the machine:
Quote:Error creating screenshot
Parameter is not valid.
---------------------------
at System.Drawing.Bitmap..ctor(Int32 width, Int32 height, PixelFormat format)
at System.Drawing.Bitmap..ctor(Int32 width, Int32 height)
at CloudAdminCommon.Helper.ScreenCapture.CaptureWindow(Control control)
and
Quote:Error creating screenshot
Out of memory.
---------------------------
at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y, Int32 width, Int32 height)
at CloudAdminCommon.Helper.ScreenCapture.GetThumbnailFromImage(Image image, Size size)
at CloudAdminCommon.Helper.ScreenCapture.CaptureWindow(Control control)
The machines seems to have enough resources (48 GB memory total, 23% in use). Also CPU is steady around 3%.
