31-01-2020, 03:09 AM
I'm having an intermittent issue with a missing logon window. I am using 2019 patch 6 and i have observed this issue on three Windows 10 workstations and on two Windows Server 2019.
The problem occurs when I choose to log in manually (i.e. without a stored credential). Specifically, in this case, I am using a smartcard, but I'm not sure that the smartcard itself is at issue. Typically, I choose 'none' for the credential, which usually launches a logon window. However, in some cases I get no logon window and the main ASG-RD window is unresponsive; I'm assuming the logon window is hidden or behind the main ASG-RD window. I have to 'End Task' ASG-RD and launch again, sometimes several times, to get the login window.
The problem occurs when I choose to log in manually (i.e. without a stored credential). Specifically, in this case, I am using a smartcard, but I'm not sure that the smartcard itself is at issue. Typically, I choose 'none' for the credential, which usually launches a logon window. However, in some cases I get no logon window and the main ASG-RD window is unresponsive; I'm assuming the logon window is hidden or behind the main ASG-RD window. I have to 'End Task' ASG-RD and launch again, sometimes several times, to get the login window.