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Hello,
We have been using ASG Remote Desktop for a while now and love it. We have found an issue though that after Februarys Windows Patches, ASG 2019 patch 6 or ASG 2020 will not work. It won’t open up and there are app crash events in event viewer logs that point to possible .NET issue? I had to roll back to ASG 2019 Patch 4 for it work again. Have you guys heard of any issues like this recently? Thanks!
I am running Windows 10 1809
Here are errors I see in event logs:
Faulting application name: ASGRD.exe, version: 13.0.6625.1, time stamp: 0x5e4fc7c8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0x6cc9b5fd
Exception code: 0xe0434352
Fault offset: 0x001219b2
Faulting process id: 0x3c8c
Faulting application start time: 0x01d5ecde41b89153
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 450775de-dbfa-4588-819d-8fada19a3d47
Faulting package full name:
Faulting package-relative application ID:
Source: .NET Runtime
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
Exception Info: System.IO.FileLoadException
Thanks,
Shane
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No - didn't had that issue before - but you can try to reinstall/repair your latest .NET version - perhaps something went wrong with your updates...
Or did you try to use the x64 version?
Regards/Gruss
Oliver
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I did try reinstall/repairing .NET to no avail.
I did try using 64Bit version which will load but we use RSA SecurID for authentication on our laptops and i can't seem to get around the RSA prompt when trying to RDP to a server via ASG. (We don't use RSA Authentication on our servers)
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Yep I tried the Microsoft .NET Framework Repair Tool, I can give it another go though just to be sure.
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Ran .NET repair tool again, still no luck. Same errors in event log.
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Did you try starting As Administrator? And try to run ASGRDElevated.exe?
Seems to be a security issue - very curious why 2019 Patch4 is still running?!? Can you also check your application event logs? Perhaps delete all, because this error could occur when write or read to the event logs fails
You also can try to rename your profile.xml to see if the Environment Manager is starting - if yes the error occurs in startup of the desktop
Regards/Gruss
Oliver
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27-02-2020, 04:54 PM
(This post was last modified: 27-02-2020, 04:55 PM by SBooth.)
Tried running as admin and elevated, same issue.
Event logs still show same errors:
Faulting application name: ASGRD.exe, version: 13.0.6625.1, time stamp: 0x5e4fc7c8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0x6cc9b5fd
Exception code: 0xe0434352
Fault offset: 0x001219b2
Faulting process id: 0x38a4
Faulting application start time: 0x01d5ed7dbf7de7b1
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 4d2280d3-a109-4fd6-8492-d8ef3f6fccbf
Faulting package full name:
Faulting package-relative application ID:
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
Exception Info: System.IO.FileLoadException
I renamed profile.xml, application still won't launch.
Patch 4 still works fine though, super weird.
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We will prepare a debug version for further testing - perhaps we can see on which dll the error occur... I will send you a link when debug version is ready...
Regards/Gruss
Oliver
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Back here in the thread - there must be any dll that is missing in your x86 folder
Do you use software deployment for ASGRD? Or is it manually installed on a local disc?
Is it only one computer or multiple computers where this issue occur? Only one user or more?
Regards/Gruss
Oliver
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Manually installed on local disk. There are a handful of us that use ASG, roughly 6-7 users. I had a few others test and they have the same issue as me, it won't load and errors in event logs. Older patches still work for them though like it does me.
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Can you install x86 and x64 on a computer and compare the installed files - not the size or date, just the names - check if all files in Install-Folder are the same - I tested another two Workstations - used also x86 version - nothing - it's working as it should - and I think some more users are also updating their computers frequently... Currently you are the only one who report this error - must be something on your local OS - but of course the most curious thing is that Patch4 is running?!? Same .NET dependencies. And x64 is running - so it must be any component in x86 mode that can't be load!?
Regards/Gruss
Oliver
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Only difference i see is Patch4 has 92 installed items and 2020 version has 94 installed items.
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Please compare version 2020 - x86 and x64 build
Regards/Gruss
Oliver
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Compared 2020 x86 and x64, all file names look the same to me and same amount of files (94).
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One more idea - do you have the Visual C++ 2015 Redistributable installed for x86? https://www.microsoft.com/de-de/download...x?id=48145
Regards/Gruss
Oliver
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Auch wir haben das Problem:
_____
Name der fehlerhaften Anwendung: ASGRD.exe, Version: 13.0.6625.1, Zeitstempel: 0x5e4fbf8f
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.914, Zeitstempel: 0xfb6790ac
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000000000039159
ID des fehlerhaften Prozesses: 0x4ae4
Startzeit der fehlerhaften Anwendung: 0x01d5f06b9af27ce4
Pfad der fehlerhaften Anwendung: C:\Program Files\ASG-Remote Desktop 2020 (X64)\ASGRD.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: 4e35534f-3259-44a1-a9f4-3742613d4b9d
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
____
Anwendung: ASGRD.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.ArgumentException
bei System.Windows.Forms.Control+ControlCollection.Add(System.Windows.Forms.Control)
bei System.Windows.Forms.ToolStripControlHost.SyncControlParent()
bei System.Windows.Forms.ToolStripControlHost.OnParentChanged(System.Windows.Forms.ToolStrip, System.Windows.Forms.ToolStrip)
bei System.Windows.Forms.ToolStripItem.set_ParentInternal(System.Windows.Forms.ToolStrip)
bei System.Windows.Forms.ToolStripSplitStackLayout.LayoutHorizontal()
bei System.Windows.Forms.ToolStripSplitStackLayout.LayoutCore(System.Windows.Forms.Layout.IArrangedElement, System.Windows.Forms.LayoutEventArgs)
bei System.Windows.Forms.Layout.LayoutEngine.Layout(System.Object, System.Windows.Forms.LayoutEventArgs)
bei System.Windows.Forms.Control.OnLayout(System.Windows.Forms.LayoutEventArgs)
bei System.Windows.Forms.ToolStrip.OnLayout(System.Windows.Forms.LayoutEventArgs)
bei System.Windows.Forms.Control.PerformLayout(System.Windows.Forms.LayoutEventArgs)
bei System.Windows.Forms.ToolStripItem.InvalidateItemLayout(System.String, Boolean)
bei System.Windows.Forms.ToolStripItem.set_ImageIndex(Int32)
bei System.Windows.Forms.ToolStripItem.set_Image(System.Drawing.Image)
bei CloudAdminUI.DockControls.ConnectionControl.TogglePropertiesAddConnectionButton()
bei CloudAdminUI.DockControls.ConnectionControl.clientCtrl_OnConnected()
bei PlugInHttp.Controls.HttpClientControl.DocumentCompleted(System.String)
bei PlugInHttp.Controls.CustomChromiumControl.OnBrowserAddressChanged(System.Object, CefSharp.AddressChangedEventArgs)
bei CefSharp.WinForms.ChromiumWebBrowser.CefSharp.Internals.IWebBrowserInternal.SetAddress(CefSharp.AddressChangedEventArgs)
bei <Module>.CefSharp.Internals.ClientAdapter.OnAddressChange(CefSharp.Internals.ClientAdapter*, scoped_refptr<CefBrowser>*, scoped_refptr<CefFrame>*, CefStringBase<CefStringTraitsUTF16>*)
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Ok hier sieht man aber das es beim Chromium-Control passiert - da wäre nochmals die Frage ob das VC++ Redistrubutable installiert ist? Über ein Rename der profile.xml sollte das aktuelle Layout zurückgesetzt werden und ein Start sollte möglich sein - dann kann testen ob der Fehler beim Öffnen einer Browser-Session mit Chromium auftritt
Regards/Gruss
Oliver
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Visual C++ 2015 Redistributable ist installiert. Es liegt wirklich an der Browser-Session mit Chromium (zumindest sporadisch).
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(02-03-2020, 11:36 AM)DevOma Wrote: One more idea - do you have the Visual C++ 2015 Redistributable installed for x86? https://www.microsoft.com/de-de/download...x?id=48145 Just installed this. Still same issue.
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