27-02-2020, 03:36 PM
Hello,
We have been using ASG Remote Desktop for a while now and love it. We have found an issue though that after Februarys Windows Patches, ASG 2019 patch 6 or ASG 2020 will not work. It won’t open up and there are app crash events in event viewer logs that point to possible .NET issue? I had to roll back to ASG 2019 Patch 4 for it work again. Have you guys heard of any issues like this recently? Thanks!
I am running Windows 10 1809
Here are errors I see in event logs:
Faulting application name: ASGRD.exe, version: 13.0.6625.1, time stamp: 0x5e4fc7c8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0x6cc9b5fd
Exception code: 0xe0434352
Fault offset: 0x001219b2
Faulting process id: 0x3c8c
Faulting application start time: 0x01d5ecde41b89153
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 450775de-dbfa-4588-819d-8fada19a3d47
Faulting package full name:
Faulting package-relative application ID:
Source: .NET Runtime
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
Exception Info: System.IO.FileLoadException
Thanks,
Shane
We have been using ASG Remote Desktop for a while now and love it. We have found an issue though that after Februarys Windows Patches, ASG 2019 patch 6 or ASG 2020 will not work. It won’t open up and there are app crash events in event viewer logs that point to possible .NET issue? I had to roll back to ASG 2019 Patch 4 for it work again. Have you guys heard of any issues like this recently? Thanks!
I am running Windows 10 1809
Here are errors I see in event logs:
Faulting application name: ASGRD.exe, version: 13.0.6625.1, time stamp: 0x5e4fc7c8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0x6cc9b5fd
Exception code: 0xe0434352
Fault offset: 0x001219b2
Faulting process id: 0x3c8c
Faulting application start time: 0x01d5ecde41b89153
Faulting application path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 450775de-dbfa-4588-819d-8fada19a3d47
Faulting package full name:
Faulting package-relative application ID:
Source: .NET Runtime
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
Exception Info: System.IO.FileLoadException
Thanks,
Shane