No access to ASG Environment after RDE Import from different domain

[hmote]

We have ASG working great in one of our domains running ASG RD 2020 Patch 1 with SQL Server Express. I did the same install on a different domain but with Patch 2. By the way, I don't think the issue is between Patch 1 and Patch 2 but I'm pointing out the details.

I did an rde export with every box checked and password protected. I imported the rde into the other domain installation. After exiting and adding additional users in SSMS to the database as sysadmin, I can now no longer login to that environment. I was getting the message that user does not have permissions and then it would show the user and the identifier. No one can gain access..

I looked through the forums and the only thing I noticed that might help was the SQL command on https://remotedesktop.rocketsoftware.com...?tid=10858 as it's even referenced in multiple posts. I ran the SQL command and can gain access now but I can't seem to setup users or security groups now in the application.

Could you let me know what might have went wrong and how I can fix this issue? Could it be that the import cannot be from a different domain or differences in windows login usernames (username/admin vs. username)?

[hmote]

I was able to get this going by enabling the security groups in the settings. I'm still not sure how I got locked out of everything..

[DevOma]

If you login from 2 different domains - perhaps using "Pass-Through-Authentication" - you will login with 2 different users - and of course your new user won't have access until you assign this user in Permissions - or you have to deactivate Permissions... (what you did with the SQL statement)

To activate / deactivate Permissions goto Settings=>Permissions