Hi, I upgraded from version 2015 to 2020. I may have 2019 installed as well. I uninstalled all previous versions and installed version 2020. When I launch it asks for password for data file, that I don't remember, then throws an unhandled exception. Is there a way to do a fresh install? I have a back rde export. Below is exception detail from eventviewer:
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.
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at CloudAdminDataAccess.FileDataAccessor.BaseItemGet(Guid itemId, Guid userId)
at CloudAdminDataAccess.FileDataAccessor.BaseItemGetAll(Guid userId)
at CloudAdminCommon.Access.DataAccessor.GetRootItems(Int32 treeNum)
at CloudAdminConsole.MainForm.LoadAllData()
at CloudAdminConsole.MainForm.BuildNavigationTree(Boolean refreshOnly)
at CloudAdminConsole.MainForm.backgroundWorkerInitEnvironment_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.
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at CloudAdminDataAccess.FileDataAccessor.BaseItemGet(Guid itemId, Guid userId)
at CloudAdminDataAccess.FileDataAccessor.BaseItemGetAll(Guid userId)
at CloudAdminCommon.Access.DataAccessor.GetRootItems(Int32 treeNum)
at CloudAdminConsole.MainForm.LoadAllData()
at CloudAdminConsole.MainForm.BuildNavigationTree(Boolean refreshOnly)
at CloudAdminConsole.MainForm.backgroundWorkerInitEnvironment_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)