11-03-2021, 10:32 PM
ASG Team -
I'm having issues with smart card logons using ASG 2020. I tried to upgrade to patch 7 and it still persists.
So here is the issue:
Try to RDP to a server using smart card as logon type. ASG Quick Connect. Enter server name. No credential.
Pops up asks if I want to use smart card I say yes and enter my pin. Whoosh I'm in to Windows and life is good! Works as expected.
Go to RDP to next server...
Pop up asks if I want to use smart card, say yes and enter pin just like before. Whoosh we're in to Windows. The difference here is that instead of going to the desktop, I'm presented with a Windows logon screen wanting a user and password! This should not be as I auth'd with a smart card.
If I close the session and go back to my quick connect properties and look under Credentials there is an option for SSO. If I toggle that option [turn on if off, turn off if on] and try to connect again it works fine. Does not matter if it was on or off, just changing it to the other value fixes it.
However... the next server I try? Same problem again!
All of the servers I've tested work absolutely fine if I use Microsoft's own RDP client [mstsc] or their Remote Desktop Connection Manager which leads me to point at ASG as the issue since the native tools work fine. I've noticed it does not seem to matter what OS is on the end device I RDP to. Server 2016, 2019; Windows 10...
Any ideas?
Thanks!
I'm having issues with smart card logons using ASG 2020. I tried to upgrade to patch 7 and it still persists.
So here is the issue:
Try to RDP to a server using smart card as logon type. ASG Quick Connect. Enter server name. No credential.
Pops up asks if I want to use smart card I say yes and enter my pin. Whoosh I'm in to Windows and life is good! Works as expected.
Go to RDP to next server...
Pop up asks if I want to use smart card, say yes and enter pin just like before. Whoosh we're in to Windows. The difference here is that instead of going to the desktop, I'm presented with a Windows logon screen wanting a user and password! This should not be as I auth'd with a smart card.
If I close the session and go back to my quick connect properties and look under Credentials there is an option for SSO. If I toggle that option [turn on if off, turn off if on] and try to connect again it works fine. Does not matter if it was on or off, just changing it to the other value fixes it.
However... the next server I try? Same problem again!
All of the servers I've tested work absolutely fine if I use Microsoft's own RDP client [mstsc] or their Remote Desktop Connection Manager which leads me to point at ASG as the issue since the native tools work fine. I've noticed it does not seem to matter what OS is on the end device I RDP to. Server 2016, 2019; Windows 10...
Any ideas?
Thanks!