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ASG RD 2018 met error
#1
Hello, one user in my company met error when start ASG RD 2018, need support, thanks.

Error message:
Error on initializing the desktop
Object reference not set to an interface of an object.


   
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#2
If the user still can access the menu afterwards - just try "Tools=>Reset User Layout"
Regards/Gruss
Oliver
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#3
Hello,

User is unable to launch the application hence is unable to access the menu option.
Please help to advise how to support user.
Thanks.
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#4
In database mode the following sql script should help (Get your %USERID% from table Users - open Users table and look for the user login name)

DELETE FROM ItemProperties WHERE ItemId = '1BF121C1-EFC4-4851-9407-D652D3B7C5BF' and RolePropertyId = 'AE7C7018-9DE0-4861-B53C-6D7B8AD8836F' and UserId = '%USERID%'
Regards/Gruss
Oliver
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