18-03-2021, 04:47 PM
We have recently upgraded our installation of ASG to Patch 7 and in doing so have seen that we are now starting to report that the application is hanging/crashing.
Checking the event logs on the server I can see the following events. The application is installed on a 2019 RDS Server and we have not seen this on any other version of ASG that we have used, and I just wondered if this is something you have come across before.
Log Name: Application
Source: Application Hang
Date: 18/03/2021 13:20:47
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: COCOA.systemsaxis.co.uk
Description:
The program ASGRD.exe version 13.0.6985.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 10bb0
Start Time: 01d71bcde627f6fd
Termination Time: 34
Application Path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Report Id: 8cf79c80-a532-4eed-b840-1abcc03f3c79
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-18T13:20:47.586004800Z" />
<EventRecordID>2082194</EventRecordID>
<Channel>Application</Channel>
<Computer>COCOA.systemsaxis.co.uk</Computer>
<Security />
</System>
<EventData>
<Data>ASGRD.exe</Data>
<Data>13.0.6985.1</Data>
<Data>10bb0</Data>
<Data>01d71bcde627f6fd</Data>
<Data>34</Data>
<Data>C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe</Data>
<Data>8cf79c80-a532-4eed-b840-1abcc03f3c79</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Source
ASG-Remote Desktop 2020
Summary
Stopped responding and was closed
Date
10/03/2021 11:14
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: ASGRD.exe
Application Version: 13.0.6985.1
Application Timestamp: 6029b8df
Hang Signature: 242a
Hang Type: 134217984
OS Version: 10.0.17763.2.0.0.16.7
Locale ID: 2057
Additional Hang Signature 1: 242a1843953422eed714f716043e675c
Additional Hang Signature 2: 3958
Additional Hang Signature 3: 39580a8e43c23f76839455a84b8a3e62
Additional Hang Signature 4: 242a
Additional Hang Signature 5: 242a1843953422eed714f716043e675c
Additional Hang Signature 6: 3958
Additional Hang Signature 7: 39580a8e43c23f76839455a84b8a3e62
Extra information about the problem
Bucket ID: d06364abfd20f4753aa884954a1c6110 (1920931017801883920)
Checking the event logs on the server I can see the following events. The application is installed on a 2019 RDS Server and we have not seen this on any other version of ASG that we have used, and I just wondered if this is something you have come across before.
Log Name: Application
Source: Application Hang
Date: 18/03/2021 13:20:47
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: COCOA.systemsaxis.co.uk
Description:
The program ASGRD.exe version 13.0.6985.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 10bb0
Start Time: 01d71bcde627f6fd
Termination Time: 34
Application Path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Report Id: 8cf79c80-a532-4eed-b840-1abcc03f3c79
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-18T13:20:47.586004800Z" />
<EventRecordID>2082194</EventRecordID>
<Channel>Application</Channel>
<Computer>COCOA.systemsaxis.co.uk</Computer>
<Security />
</System>
<EventData>
<Data>ASGRD.exe</Data>
<Data>13.0.6985.1</Data>
<Data>10bb0</Data>
<Data>01d71bcde627f6fd</Data>
<Data>34</Data>
<Data>C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe</Data>
<Data>8cf79c80-a532-4eed-b840-1abcc03f3c79</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Source
ASG-Remote Desktop 2020
Summary
Stopped responding and was closed
Date
10/03/2021 11:14
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\ASG-Remote Desktop 2020\ASGRD.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: ASGRD.exe
Application Version: 13.0.6985.1
Application Timestamp: 6029b8df
Hang Signature: 242a
Hang Type: 134217984
OS Version: 10.0.17763.2.0.0.16.7
Locale ID: 2057
Additional Hang Signature 1: 242a1843953422eed714f716043e675c
Additional Hang Signature 2: 3958
Additional Hang Signature 3: 39580a8e43c23f76839455a84b8a3e62
Additional Hang Signature 4: 242a
Additional Hang Signature 5: 242a1843953422eed714f716043e675c
Additional Hang Signature 6: 3958
Additional Hang Signature 7: 39580a8e43c23f76839455a84b8a3e62
Extra information about the problem
Bucket ID: d06364abfd20f4753aa884954a1c6110 (1920931017801883920)