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User with name x and SID x no access to login
#1
Hello,

We have ASG 2020. Access is granted based on AD group. 
It works for all users (I added test user and it also started to work). However, I am adding another user and it just does not work for him.
All users are comes from one group, one domain, login using windows account.

He gets error: User with name x and SID x no access to login


I saw some hints, e.g.: DELETE FROM ItemProperties WHERE ItemId = '1BF121C1-EFC4-4851-9407-D652D3B7C5BF' and UserId = '00000000-0000-0000-0000-000000000000' and RolePropertyId = '2924F6D4-8AB0-4EA4-8FE7-1BB078EC86B7' 
I need to be sure what it does and that it won't impact current uses if I supoose to run it.

Maybe there is other way to solve it?
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#2
It can take some time until a new assignment is working - the SQL statement has nothing to do with your issue - so you shouldn't run it...

If the group assignment is not working - try to assign the user directly to a security group inside ASGRD...
Regards/Gruss
Oliver
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#3
Shouldn't access be granted based on AD group? It is against rules, good practice to grant access directly to a single user. This is only solution - just do it in inappropriate way...?
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#4
But you should test it to see if it works then... There must be any difference if all yours users can work with assigned group but only one not...
Regards/Gruss
Oliver
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