+++Reconnect session in the same tab NOT WORKING

[skywalker2021]

I am using ASG 2020 and it has a huge bug.  See attached pictures. By default, the "Reconnect Settings" of ASG, 1) "On reconnect use assigned credentials from connection" and 2) "Reconnect sessions in same window/tab", both of #1 and #2 are not checked by default.  I have to open 10+ tabs to work on many servers and our company has a policy/setting that if a tab is not active for 10 mins or so, it will time out.  In that case, I have to hit the "Reconnect" button from the tool bar.  If both #1 and #2 are not checked which is the default, the reconnect button works flawlessly.  I can immediately log back to the session I left there without inputting any credential as I have credentials defined and saved (great feature of ASG).  However every time I hit "Reconnect", the tab jumps AWAY to the furthest right which is out of screen.  Imagine you are working with 10+ servers/tabs, you will be scrolling left and right like a maniac every time you hit "reconnect"  and this behavior  drives me nuts   .  While working on many pairs of servers, I really want to keep the order of tabs so I can quickly find the right one instead of scrolling left and right to look for it.  Naturally I was searching a way to "pin" the tab even if I need to hit "reconnect" button.   So I played with Reconnection Settings #1 and #2.  I found out with #2 checked, the tab is successfully "pinned"/"locked", not jumping away, however the huge issue is that every time it asks me to input username and password again for Gateway , yet I have already defined gateway credential for this connection.  I checked with my coworker who is also using ASG but 2021 and he has the same exact issue.  I played with the combination of #2 on #1 off or both of them on, none of the combination worked and it always asked for credential again and again, which beat the purpose of "Pinned reconnect" .   Can the Dev people please look into this issue?   I have been wishing for this feature for a long time and it seems it was not even working on ASG 2021.  My coworker suggested I should submit a bug in the forum and here I am.

DevOma or CS, would you please check out this issue and provide a fix to it?  What I want is a) pinned tab after clicking on Reconnect button; b) not asking me for gateway login and password again.   Bottom line is to keep the order of tabs when I first opened them to improve work efficiency. Thanks.

It seems I can't attach the screenshots here.

The popup window asks for "RD Gateway Server Credential" Username/Password which I have already defined in ASG credential. Please fix this bug.  BTW,  on the tab line, you have button go left and right at the right end of tab line but why can't you add a quick back to the beginning of the line button like Firefox browser has?   Thanks.

[skywalker2021]

ASG 2020 version 13.0.6985.1. However my coworker's ASG 2021 has the same exact issue. Both of us are wishing to have this bug fixed ASAP. Many thanks.

[DevOma]

Try to activate "Reconnect session in same window/tab" in Settings=>Connections=>Reconnect settings - then the tab will stay and you can reconnect in the same tab

[skywalker2021]

Try to activate "Reconnect session in same window/tab" in Settings=>Connections=>Reconnect settings - then the tab will stay and you can reconnect in the same tab

Thanks for the reply, but please read my post carefully.  I know that will make the tab stay but it brings one big issue.  Everytime I hit Reconnect, now it asks for Gateway username and password (Note, Gateway credential has been defined in RD Gateway properties) .  If I don't have that checked and I hit Reconnect, it will just connect and doesn't ask me for any username and password.  You see the problem?  Please fix this bug.

[skywalker2021]

Why doesn't the RD Gateway setting carry over when "Reconnect session in the same window/tab" box is checked? If I have to manually enter gateway username and password every time, it beats the whole purpose and even cause more labor.

[DevOma]

Ok - the Reconnect button that stay in tab/window just uses the Reconnect from MSTSC-Control (that causes the Gateway prompt) - the Reconnect in our Taskbar is disconnecting the session and connect again with saved settings

We can extend the function from our taskbar to also use the window/tab instead of closing it - I will add it to the feature list

[skywalker2021]

Ok - the Reconnect button that stay in tab/window just uses the Reconnect from MSTSC-Control (that causes the Gateway prompt)  - the Reconnect in our Taskbar is disconnecting the session and connect again with saved settings

We can extend the function from our taskbar to also use the window/tab instead of closing it - I will add it to the feature list

I am very confused by what you said now.  Are there two "Reconnect" buttons?  I only see one Reconnect button which has two circular arrows.  Are you saying there is a way to fix my issue NOW? or we have to wait for you to fix this issue in ASG 2020?  Thanks.

[skywalker2021]

Also three additional feature requests:
1) Add the fast forward/fast reverse buttons on the tab header "line" (ie, hitting that button, it goes to the beginning or the end of tab line), if we work with 10+ tabs and tab jumps around after hitting "reconnect", at least we can go back to the beginning of tab line fast without scrolling left and right like crazy.  You currently have a left/right button on the end of  tab header line and it is super slow.  The "back to beginning" button should be placed at the beginning of tab header line, and "go to end" button should be placed at the end of tab header line. 

2) Can you please make tab header "line" two lines or multiple lines instead of just one line which we have to scroll left and right? so that much more tabs are visible/clickable on the window.    Again when we work on 10+ tabs, we don't have to scroll left and right like a maniac. 

3) Make the highlighted/selected tab standing out more, bold the border of tab header or make the selected tab header slightly bigger than other tabs (kind of like you scroll on apple laptop).  That way the tab can be easily differentiated from other tab and minimize the potential mistake when working with tons of tabs/servers.  Putting different colors doesn't serve  the  purpose well.  This will make things a lot easier especially after you make the tab header "line" multiple lines.  Thanks.

Thanks.

[DevOma]

There are 2 possible ways to "reconnect" - RDP itself has a reconnect-feature - but it seems that this is causing the Gateway to prompt you again for credentials - this is the RDP-Control that causes this prompt!

The second possible way to "reconnect" is to disconnect the session and connect it again - I have to check the code, but I guess if you choose the option "Use same window/tab" it just calls the Reconnect of the RDP-Session! If not set, if uses a complete Disconnect and then Connect again - and then it opens a new tab

We can change this behavior (optionally) - but it will be implemented in a future version and not in version 2020

[skywalker2021]

There are 2 possible ways to "reconnect" - RDP itself has a reconnect-feature - but it seems that this is causing the Gateway to prompt you again for credentials - this is the RDP-Control that causes this prompt!

The second possible way to "reconnect" is to disconnect the session and connect it again - I have to check the code, but I guess if you choose the option "Use same window/tab" it just calls the Reconnect of the RDP-Session! If not set, if uses a complete Disconnect and then Connect again - and then it opens a new tab

We can change this behavior (optionally) - but it will be implemented in a future version and not in version 2020

Let me see if I can understand you well.  I am using ASG2020, there is no solution to my issue currently, right? Is there any workaround for ASG2020 while having "Use same window/tab" checked? 

"but I guess if you choose the option "Use same window/tab" it just calls the Reconnect of the RDP-Session! If not set, if uses a complete Disconnect and then Connect again - and then it opens a new tab", I am thinking you are right on the spot here.

All the mass wanted is that a) pin the tab after hitting reconnect button, not jumping around; b) no username/password prompt, it should auto reconnect.  Thanks.

[skywalker2021]

Hey DevOma, please also look at my feature requests list!!! it is from real life work pain. Thanks.

[skywalker2021]

I hate to be the first person to bring these issues to you, DevOma.  A lot of us have to Pnb (Patch and Reboot) a lot of servers in our daily work life.  A lot of time, I have to work with 20 tabs while the ASG screen only show 5 tabs on the screen, the rest of them are hidden until I hit the scroll right button.  A lot of servers are in pairs such as FCIs and AGs so they have vm0 and vm1 and we wish to keep them together, ie keep a specific order (because we need to do something first on vm0, then do something on vm1).  Just imagine in the current situation, the 20 tabs jump around and out of screen (the new tab jumps to the end of tab header line which is hidden)  and all the order of tabs get messed up very badly after hitting "reconnect" button and we have to look for right tab by scrolling left and right like a maniac (currently the scroll speed is slow).   what a frustrating experience for end users.  Your product is a good product overall so please improve the user experience.

Please fix this ASAP to make this insane behavior gone.  Thanks.

[DevOma]

No problem - I have added it already to the feature-list and we will provide a solution for it

[skywalker2021]

There are 2 possible ways to "reconnect" - RDP itself has a reconnect-feature - but it seems that this is causing the Gateway to prompt you again for credentials - this is the RDP-Control that causes this prompt!

The second possible way to "reconnect" is to disconnect the session and connect it again - I have to check the code, but I guess if you choose the option "Use same window/tab" it just calls the Reconnect of the RDP-Session! If not set, if uses a complete Disconnect and then Connect again - and then it opens a new tab

We can change this behavior (optionally) - but it will be implemented in a future version and not in version 2020

Let me see if I can understand you well.  I am using ASG2020, there is no solution to my issue currently, right? Is there any workaround for ASG2020 while having "Use same window/tab" checked? 

"but I guess if you choose the option "Use same window/tab" it just calls the Reconnect of the RDP-Session! If not set, if uses a complete Disconnect and then Connect again - and then it opens a new tab", I am thinking you are right on the spot here.

All the mass wanted is that a) pin the tab after hitting reconnect button, not jumping around; b) no username/password prompt, it should auto reconnect.  Thanks.

Hi DevOma,  just want to confirm this, for ASG2020, there is no workaround to the issue currently, right?  Also what is ETA for the fix if you don't mind?  Thanks.

[DevOma]

Next release is planned for end of march - as this is not an big issue we can implement immediately

It is the special behavior of RemoteDesktop-Gateway - the credentials are not used correctly if "Reconnect" is executed - so I see no workaround as long as you use RDGateway

[DevOma]

I just tried myself now with RD-Gateway connection - and I can't reproduce your issue anymore - I know that I run into the same problem in the past but with current version it seems not to happen!

Just activated "Settings=>Connections=>Reconnect Settings=>Reconnect sessions in same window/tab"

Also looked into the code and it will first disconnect the session and then connect it again! I can use Reconnect from the additional toolbar or from context menu.

I've tried on Windows10 client

[skywalker2021]

Hi DevOma, the issue definitely still exists in both ASG2020 and 2021. My coworker is using ASG2021 and he is still having the same issue. Please verify the code. Thanks.

[skywalker2021]

@DevOma, I just checked with coworker and he has confirmed that he is having the same issue.  Not sure why you couldn't reproduce it.  Anyways his version is 14.0.7273.1.  I truly wish you could fix this on both ASG2020 and ASG2021.  Honestly speaking ASG2020 has much better GUI and usability than ASG2021.  That is why a lot of people are switching back to ASG2020.  I installed ASG2021 and played with it and I had to go to ASG2020.  The tab header line is "unusable" on ASG2021 at least to me due to the color/color theme on each tab  is too close and it is hugely difficult to differentiate the tabs and make it harder to find the correct tab, which could be fatal in a Production environment.  It is all about user experience!

AGAIN, as in the feature request list I posted earlier, please make the Active tab bold and/or slightly bigger than other inactive tabs so it will be no mistake when working with dozens of tabs.  Just like you scroll inside Mac laptop, whatever active just pops out, no mistake.  Also please think about make tab header multiple lines to reflect the need from reality.  Thanks.

[DevOma]

Hi - it will be difficult to fix if we can't reproduce - we will have a look into it, but currently I just see that another Connect with same parameters is done. Perhaps you can tell me more on your configuration - how are the RD-Gateway settings? I use a RD-Gateway server, use some other creds as I logon to my connection destination...

We do not fix in any older version - so if we know why this happens we will fix it for the next release. Tab header issue - we use nearly the same colorization like in 2020 - and the text of the active tab is always bold like in 2020 - ok I just noticed that the gradient colorization is used different in non-active-tabs - will try to move that also to newest release.

Tab header multi-line - I have requested that to the component vendor - currently they do not plan to provide this, but I tried to explain why and how it should be and they will think about it...

[skywalker2021]

Hey DevOma, what do you need to know about my configuration? Thanks.