Unhandled exception importing environment .rde

[bronogucio]

Hi - 

I'm on ASG-Remote 2016 version 9.0.58312.1.  

When importing an .rde environment after reimaging ASG pops up showing that it read the file and imported 289 objects and 105 logs, 0 settings.  After that screen I get an unhandled exception which persists.

Is there a version of the software I can update to with my license that would address this issue.


Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.

Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.

---------------------------

  at CloudAdminCommon.Helper.TreeBuilder.CreateNodeFromBaseItem(IBaseItem item, Guid onlyNodeTypeId, SuperTooltip superTooltip, Int32 imageSize)
  at CloudAdminCommon.Helper.TreeBuilder.CreateNodeFromBaseItem(IBaseItem item, SuperTooltip superTooltip, Int32 imageSize)
  at CloudAdminCommon.Helper.TreeBuilder.CreateRootNodes(List`1 list, AdvTree tree, SuperTooltip superTooltip, Int32 imageSize)
  at CloudAdminConsole.MainForm.BuildNavigationTree(Boolean refreshOnly)
  at CloudAdminConsole.MainForm.RefreshTree()
  at CloudAdminUI.Dialogs.ImportWizard.wizardImport_FinishButtonClick(Object sender, CancelEventArgs e)
  at DevComponents.DotNetBar.Wizard.OnFinishButtonClick(CancelEventArgs e)
  at DevComponents.DotNetBar.Wizard.NavigateFinish()
  at DevComponents.DotNetBar.Wizard.ⱆ(Object ط, EventArgs ظ)
  at System.Windows.Forms.Control.OnClick(EventArgs e)
  at DevComponents.DotNetBar.ButtonX.OnClick(EventArgs e)
  at DevComponents.DotNetBar.ButtonX.OnMouseUp(MouseEventArgs e)
  at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
  at System.Windows.Forms.Control.WndProc(Message& m)
  at DevComponents.DotNetBar.PopupItemControl.WndProc(Message& m)
  at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
  at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
  at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[DevOma]

You are using an 8 year old version - we can't check that anymore

Here you see a list of all versions - you can check your license and publish date

https://remotedesktop.rocketsoftware.com...=80&page=2

[bronogucio]

You are using an 8 year old version - we can't check that anymore

Here you see a list of all versions - you can check your license and publish date

https://remotedesktop.rocketsoftware.com...=80&page=2

I was able to find an update that resolved the issue, thanks!