ASG Remote Desktop 2020 - incredibly slow.

[frans.snijders@cegeka.com]

Hello ASG team,

ASG-Remotedesktop 2020
Version 13.0.6985.1

Problem:
 
When a ASG user is trying to open ASG Remote Desktop the application is unresponsive for minutes before the login box is present.
Then he can connect to the ASG database vRD_2020_Storage database.
There are more users with the same problem.
The problem occurs only at home not in the office.
When I connect (at home) to the same ASG database vRD_2020_Storage it takes a much shorter time when the connection is established.

Data Optimizer, Analyse gives No items found to optimize.

What can be the problem of this issue?

[DevOma]

Try to deactivate "Check for News & Updates" - we have seen that this check can be slow down the start - depends on some Internet settings

Are you working from home via vpn? It will collect at startup the trusted domains - that could also take some time?!?

[chanalyze]

Hi Oliver,
What specific settings should I look for to disable the update check?

[DevOma]

Check for updates on startup - (User-Profile - General)