11-02-2010, 05:11 PM
A colleague recommended this program for my team late last year mainly because of this feature (he hasn't upgraded from 2009 because it is missing). I test drove the software decemberish and think that if this were implemented that it would be a very useful piece of software for us.
At that time I looked on the forum and saw that it was going to come back in the next version so I figured that I would give it a little time and try it out then. Now we come to today and the feature that appears to have been removed without any input from your users still hasn't been added back in nearly half a year after it was reported.
To be honest, this kind of poor customer service is really making me rethink if I want to purchase licenses for my team even when it is implemented. I just wanted to make sure that you are aware of the kind of message situations like this send. When the new version comes out I will give it an honest test again because it appears to be a great tool, but this will play a factor in our decision to purchase or not.
At that time I looked on the forum and saw that it was going to come back in the next version so I figured that I would give it a little time and try it out then. Now we come to today and the feature that appears to have been removed without any input from your users still hasn't been added back in nearly half a year after it was reported.
To be honest, this kind of poor customer service is really making me rethink if I want to purchase licenses for my team even when it is implemented. I just wanted to make sure that you are aware of the kind of message situations like this send. When the new version comes out I will give it an honest test again because it appears to be a great tool, but this will play a factor in our decision to purchase or not.