Re-installation with current licence file

[nguyen]

Hi,

I have actually reinstalled my PC, and had re-installed the remote desktop app a few weeks ago.

Now I try to import my licence file, it tells me that I have passed the evaluation/support period and I can’t import the licence file.
Uninstalling/Reinstalling the product does not change anything.

Please help.

Regards,
Christophe.

[nguyen]

Can you please help me on this ?

[Michael Scholz]

Hi Christophe,

I'm sorry that you have trouble licensing our program. But we need some details about your license and the version you try to use. Normally if you use a version of ASG-RD that appeared on the market while you had subscripion you can use it with that license without limit. So have a look inside the license (*.xml) file for example with notepad or any other ascii editor and look for the lines:

<vMaintenanceStart>01.02.2012</vMaintenanceStart>
<vMaintenanceEnd>31.01.2013</vMaintenanceEnd>

Inbetween you see the subscription time ..thats one year beginning with the 1st day of the next month after your purchase. Could you give me these dates ? And aditionally the version of ASG-RD u use. If you want you can send me this information directly to my company mailadress :-)

Best regards,
Michael

[nguyen]

Hi Michael,

Here are the dates :

<ContractDetails>
<vMaintenanceStart>01.02.2012</vMaintenanceStart>
<vMaintenanceEnd>31.01.2013</vMaintenanceEnd>
</ContractDetails>

The version I use is ASG-Remote Desktop 2012 (v7.3.4144.0)
It is written in the 'About' box 'no expiration date, but because I took too long keeping it installed without putting in the licence file, now I can't put it the licence file.


What should I do ?


Regards,
Christophe.

[Michael Scholz]

Hi Christophe,

Is it possible that you used a slightly older version before reinstalling ? because ASG RD 2012-P8 ( the version you now want to use) was released at around May 2013. Thats beyond your subscription-expiration date and thats why the license is rejected.
The comment ( Line 4 in the screenshot) "no expiration date" is meant for the version of ASG-RD you bought with it's corresponding license. But that doesn´t mean the same for any (newer) version. For this subscription is needed.
The relevant date in the "about" box is Line 5 in the attached screenshot. That shows the subscription period that is crucial regarding which version of ASG-RD you can use with it.

Best regards,
Michael

[nguyen]

Before switching to the new machine, I was already using my current licence file with the same version :

(1) 7.3.4144.0
(2) me
(3) Limited to one Admin (+1 Year Subscription)
(4) No expiration date
(5) Your Subscription is valid until Thursday, January 31, 2013.

[Michael Scholz]

Thanks for your feedback Christophe !
It´s strange because normally if you install or update a newer version that appaered after your subscription-expiration, it shouldn´t accept the old license, or simply install in Trial mode. We have to check here what we can do and I get back to you by mail direct. I´m sure we find a solution :-)