web application fails to load

[bmbeicke]

I am currently running ASG-RD 2015 version 8.0.4819.0. I have a web application that I had originally set up under ASG-RD 2011. Running under 2011 the application loads successfully. Under 2015 the application starts to load but then hangs. I have a second web application that requires credentials before loading and it always fails with a 401 error Unauthorized. Both applications require authentication and I believe the first application may be hanging at the point of authentication. When I set up the second application in 2011 I can force it to prompt me for credentials. That doesn't seem to be the case in 2015. Am I missing something in the configuration of these applications that will allow them to run?

[DevOma]

There are 2 possible options you could try-in Components Check try "Compatibility Mode On/Off" -and in Settings=>Connections=>Ignore java script errors

[bmbeicke]

I was successful in getting one of the sites to work. I found that if the credentials were set to none that it automatically failed with no prompt for credentials. Once I set up credentials for that site it worked. The second site is still failing to load, even after trying these settings changes. After comparing the behavior of that site in a browser, I am not totally convinced that it is an authentication issue. Is the browser engine used in ASG 2012 the same as that of ASG 2015?

[DevOma]

Yes it is the same - embedded Internet Explorer...

[bmbeicke]

Any other ideas as to why web application code would successfully run in ASG 2012 but not in ASG 2015?

[DevOma]

Not really - is it a java application? Because most of java apps are not working in embedded IE...

[SilentumExcubitor]

Is there a way to have ASG RD 2015 use an external IE? When I try to connect to a Netscaler interface I get a message from the Netscaler saying "Your browser is not supported. Please use one of the following browsers".

[DevOma]

You can configure IE as external app and use your connection from type "Ext App"- then you can pass the url to the external browser

[SilentumExcubitor]

You can configure IE as external app and use your connection from type "Ext App"- then you can pass the url to the external browser

That's awesome but how do I configure this?

[DevOma]

Create an external app - you can choose which browser you want to refer - in Arguments you have to use variables to pass information from your connection object to the app

Example:

IExplore.exe or Firefox.exe
Arguments: %Computername%

Now you can choose "Ext.App" in Connection Properties as your "protocol" (add role Ext.App. for this connection to configure the App you want to call) or right click a connection in navigation and choose "Ext. Appplication=> and choose your configured Browser)

You can read the help (F1) for customizing Ext.App.