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28-07-2015, 09:41 AM
(This post was last modified: 30-07-2015, 10:40 AM by kareltje.)
Hello,
Last week we upgraded to the latest version (ASGRD 2015 patch 7) of ASG Remote desktop. Now using it for a couple of day's I noticed that only my local drives are available in a remote session. In the 2012 version all my network drive mappings were available but not anymore.
Does anyone know if I there is a way to have those drive mappings again in a remote session?
I already enabled Clipboard and Disk drives.
Tnx!
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Hi,
just tested it on 2 machines - and it's working for me - can you give us some more informations about the used systems?
Client OS? - 32 or 64bit
Destination OS - 32 or 64bit
Then we could try to setup the same...
Regards/Gruss
Oliver
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Client OS = windows 7 64 bit
Destination OS = Windows 2008 R2 and Windows 2012 R2.
It happens on both server types.
When I connect via mstsc.exe the drives are visible. Also with visionapp 2012 it works. Only not with the latest version of ASGRD.
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There are 2 versions (in 2012 and in 2015) - "normal" version and "elevated" version - could you please try both, could be that this has some impact...
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Oliver
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I tried and both versions don't have the drive mappings.
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Which credentials do you use? I think network mappings will only be visible in RDP session if your local windows account is the same as you are using in the RDP session...
Regards/Gruss
Oliver
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I use different credentials indeed, but that doesn't matter with mstsc.exe and with visionapp 2012.
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Ok I read an article on MS site that explains that drive mapping is only valid when the user who is trying to redirect drives has permission for these shares/drives
I tried on some test systems and my local and network shares are always redirected correctly - we didn't change that betweek 2012 and 2015 - of course we are using the latest RDP control - but mstsc.exe should use the same one...
Did you verify on other computer / other users? Is it only on your PC or is it in general?
Regards/Gruss
Oliver
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We use a shared database for all the connections and the other 8 people have the same problem. No matter which server they connect to. Also in 2012 it works.
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Fixed! I used a internal db user to add a new environment. Then I used my account by the login of ASGRD. When I connect to a server now I have the drive mappings again.
:D:D:D
Tnx for helping out.
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Ok, we "impersonate" the user who login to ASG-RD - so this is your Windows-Account and the security prevents drive mapping for "other" users - so the login must be the same as your local windows account that you used to map the network drives...
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Oliver
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That's not completly correct. When I now use my admin account (not my local account) I also have them. The only drives missing are my local pc drives which I do have when I use my local account.