TimeBomb Error

[geodash74]

I have prchased a new license key, but when I launch i got an error saying TimeBomb error and theres an issue with my key. My old key is expired. How do I login so I can install the new key?

[bryanmeier]

I just upgraded to Patch 9 and am now getting this same Timebomb error as well.

[dan_linder]

I'll add a "Me too" to this one - I'm dead in the water unable to login to many systems right now.

For what it's worth, I'd guess the license check fix is killing us:
* License check fixed - New program versions can't be used anymore if subscription is not valid

I do have a valid license key (<CreateDate>30.07.2015</CreateDate>), but I assume the previous version was running with an invalid license. Now that it is fixed, I can't login to correctly apply the license.

I tried un-installing it but the Timebomb message still happens. See attached screen shot.

Pressing "Ok" just exits without letting me install the license.

[Steve]

I have the same problem!!!

It's urgent to fix it... I cannot connect to my servers!!!!

[DevOma]

For all how have a valid license but did not Import it - try to install Patch8 again - Import your license and upgrade to Patch9 again...

I will check what is going wrong...

[DevOma]

What license do you have with Patch8 activated? Eval mode? If I test with license that is only not supported in Patch9 I do not get an time bomb error - I'm informed that my license can't be used with Patch9 and I can continue in Eval mode to import a valid license

[morthj]

Same issue here, we cant use ASG RD due to the timebomb error. Got a single chance to start it up with an eval license, but couldnt import our current (and valid) license due to the field being grayed out.

[DevOma]

What Kind of license did you have with Patch8? Was the maintenance valid? When do you got the error? Second start?

[DevOma]

Ok, I found the issue...

[DevOma]

Please delete the file "Profile.xml" in %AppData%\Roaming\ASG-RemoteDesktop\8.0 - start ASG-RD again and Import your license file

We apologize for the inconvenience!

[morthj]

profile.xml is immediately recreated when i try to logon and the timebomb error occurs again

[DevOma]

Send your Profile.xml and your license to asg.rd@asg.com and I will repair it...

[geodash74]

Any help from Tech Support would be great!

[DevOma]

Send your Profile.xml and your license to asg.rd@asg.com and I will repair it... Patch will be delivered when available

[geodash74]

I will send the files, but what is odd, I have multiple DB's for fifferent departments. I can connect to some DB's, but cannot connect to others.

Will this break my current ones that work?

[dan_linder]

Please delete the file "Profile.xml" in %AppData%\Roaming\ASG-RemoteDesktop\8.0 - start ASG-RD again and Import your license file

As the "%AppData%" variable already has "\Roaming" on it, the correct path on my Windows 8.1 system was:
%AppData%\ASG-RemoteDesktop\8.0

After deleting the Profile.xml file and re-running ASG-Remote Desktop I was able to login and import the valid license key through the help menu (A question mark - "?"), then choose "About" and click the "Import new license file").

Thanks for the timely response!

DanL

[geodash74]

I tired the above to no avail.

[DevOma]

If it is not working please send me your Profile.xml and your license to asg.rd@asg.com

[DevOma]

@geodash: Databases should not be affected - only file Environments - or do you have problem with database?

[bryanmeier]

There was a fix posted for this here: http://forum.visionapp.com/showthread.php?tid=9502

Keep in mind the path they posted is wrong. You will have to remove the "roaming" from the path as %APPDATA% takes to the Roaming folder.